Elements and Performance Criteria
- Handle stock and materials
- Where applicable, bar is checked and restocked at scheduled times using correct documentation in accordance with workplace procedures and customs regulations
- Items are stored in the correct place at the correct temperature
- A suitable range of paperware and garnishes are prepared and stocked in accordance with workplace procedures
- Products are checked to ensure quality is to required standard in accordance with workplace procedures
- Bar area is kept clean, attractive and complete in accordance with workplace procedures and standards
- Glassware is kept hygienically clean, free from chips and cracks and stored correctly where applicable in accordance with workplace procedures
- Familiarity with products to be offered is undertaken prior to service provision
- Customs documentation is completed where applicable in accordance with regulatory requirements and workplace procedures
- Advise passengers
- Advice is offered to passengers to assist them in an appropriate selection of products
- Passengers' complaints are resolved to their satisfaction within the limits of authority in accordance with workplace procedures and regulatory requirements
- Passengers' complaints which require further action are referred to the supervisor in accordance with workplace procedures and regulatory requirements
- Take drink orders
- Prepare and serve drinks
- Use trays
- Clear and clean carts/tables and equipment
- Prepare and use tea and coffee making equipment
- Comply with legal requirements
- Monitor level of intoxication of passengers and take suitable action