REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit

Required knowledge

Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders

Relevant OHampS hygiene and environmental procedures and regulations

Relevant customs quarantine equal opportunity and antidiscrimination regulations

Principles and philosophies underpinning the operation of the aviation industry

Airline operational standards and procedures

Broad structures of the Australian aviation and tourism industries

The economic and social significance of the aviation and tourism industries

Key sectors in the commercial aviation industry including international domestic regional and charter airline operations

Airline administrative procedures

Structures history and functions of relevant airlines

Crew Resource Management CRM principles

Ways in which aircrew work together as a team in flight and on the ground

Human Factors HF principles

Required skills

Communicate effectively with others when applying knowledge of the structure products and services of the airline operation and the aviation and tourism industries

Read and interpret instructions regulations procedures and other information relevant to applying knowledge of the structure products and services of the airline operation and the aviation and tourism industries

Interpret and follow operational instructions and prioritise work

Complete documentation related to applying knowledge of the structure products and services of the airline operation and the aviation and tourism industries

Operate electronic communication equipment to required protocol

Work collaboratively with others when applying knowledge of the structure products and services of the airline operation and the aviation and tourism industries

Adapt appropriately to cultural differences in the workplace including modes of behaviour and interactions with others

Promptly report andor rectify any identified problems that may occur when applying knowledge of the structure products and services of the airline operation and the aviation and tourism industries in accordance with regulatory requirements and workplace procedures

Implement contingency plans for unexpected events that may arise when applying knowledge to the structure products and services of the airline operation and the aviation and tourism industries in accordance with regulatory requirements and workplace procedures

Monitor and anticipate operational problems and hazards and take appropriate action

Modify activities dependent on differing workplace contingencies situations and environments

Adapt to differences in equipment and operating environment in accordance with standard operating procedures

Monitor work activities in terms of planned schedule of an airline operation

Identify and correctly use equipment required when applying knowledge to the structure products and services of the airline operator and aviation and tourism industries

Select and use required personal protective equipment conforming to industry and OHampS standards

Apply precautions and required action to minimise control or eliminate hazards that may exist when applying knowledge of the structure products and services of the airline operation and the aviation and tourism industries

Work systematically with required attention to detail without injury to self or others or damage to goods or equipment

Implement OHampS procedures and relevant regulations

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include

a range of relevant exercises case studies andor other simulated practical and knowledge assessment andor

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments access is required to

relevant and appropriate materials and equipment and

applicable documentation including workplace procedures regulations codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum assessment of knowledge must be conducted through appropriate writtenoral tests

Practical assessment must occur

through activities in an appropriately simulated environment at the registered training organisation andor

in an appropriate range of situations in the workplace

Application of knowledge and understanding of relevant aspects of the aviation and tourism industries may be provided:

Performance may be demonstrated on:

The required understanding of the structures of the Australian aviation and tourism industries may include:

Key sectors in the tourism industry may include:

Key sectors in the commercial aviation industry cover international, domestic, regional and charter airline operations and may include:

Persons consulted may include:

Dependent on the type of organisation concerned and the local terminology used, workplace procedures may be referred to as:

Information/documents may include:

Applicable regulations/legislation may include: