REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit

Required knowledge

Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders pertaining to the briefing of passengers and the management of passengers and cargoes including dangerous goods DG where applicable

In Defence context relevant Defence Orders and Instructions

Relevant OHampS and environmental procedures and regulations

Principles of good customer service

Policies and procedures for passenger safety before during and after flight

Responsibilities and authority of a pilot in command

Applicable emergency procedures

Regulatory requirements and workplace procedures for briefing passengers

Procedures for accepting managing and calculating aircraft cargo including dangerous goods

Hazards that may arise during a flight and related action that should be taken to alert passengers and advise them of precautionary measures

Problems that may occur when managing aircraft passengers and cargoes and appropriate action that should be taken in each case

Security requirements

Required skills

Understand and anticipate the needs of passengers

Brief passengers on safety and emergency procedures before a flight in accordance with regulatory requirements orders and operations manual

Ensure that passengers are aware of hazardous conditions and emergencies during flight and related safety and emergency procedures

Aid and assist passengers appropriately during an emergency

Organise first aid when required during an inflight emergency

Operate emergency equipment applicable to flight

Calculate and manage aircraft cargo where required

Accept manage safely handle load and unload aircraft cargo where required

Use loading and cargo securing devices

Maintain compliance with regulatory requirements

Communicate effectively with others when managing aircraft passengers and cargo

Read and interpret instructions regulations procedures and other information relevant to the management of aircraft passengers and cargo

Interpret and follow operational instructions and prioritise work

Complete documentation related to the management of aircraft passengers and cargo

Operate electronic communication equipment to required protocol

Work collaboratively with others when managing aircraft passengers and cargo

Adapt appropriately to cultural differences in the workplace including modes of behaviour and interactions with others

Promptly report andor rectify any identified problems that may occur when managing aircraft passengers and cargo in accordance with regulatory requirements and workplace procedures

Implement contingency plans for unexpected events that may arise when managing aircraft passengers and cargo

Apply precautions and required action to minimise control or eliminate hazards that may exist when managing aircraft passengers and cargo

Monitor and anticipate operational problems and hazards and take appropriate action

Monitor work activities in terms of planned schedule

Modify activities dependent on differing workplace contingencies situations and environments

Work systematically with required attention to detail without injury to self or others or damage to goods or equipment

Adapt to differences in equipment and operating environment in accordance with standard operating procedures

Select and use required personal protective equipment conforming to industry and OHampS standards

Implement OHampS procedures and relevant regulations

Identify and correctly use equipment required when managing aircraft passengers and cargo

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include

a range of relevant exercises case studies andor other simulated practical and knowledge assessment andor

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments access is required to

relevant and appropriate materials and equipment and

applicable documentation including workplace procedures regulations codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum assessment of knowledge must be conducted through appropriate writtenoral tests

Practical assessment must occur

through activities in an appropriately simulated environment at the registered training organisation andor

in an appropriate range of situations in the workplace

Tasks may be undertaken in:

Performance may be demonstrated in:

Aircraft may include:

Crew may include:

Limitations may be imposed by:

Classes of airspace may be:

Briefings must include:

Procedures for calculating and managing cargo (where applicable) may include:

Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:

Information/documents may include:

Applicable regulations and legislation may include:

Performance includes tolerances specified in either of: