This describes the essential knowledge and skills and their level required for this unit

Required knowledge

Relevant OHampS procedures and guidelines concerning the use of computer equipment in the workplace

OHampS risks and hazards when using computer equipment for work tasks and ways of controlling the riskshazards

Workplace procedures for the use of computer equipment and application software appropriate for work role

Typical problems that can occur when using infotechnology devices and computer applications in the workplace and related appropriate action that can be taken to prevent or solve them

Housekeeping standards and procedures required in the workplace

Workplace or site layout

Required skills

Communicate effectively with others when using infotechnology devices in the workplace

Read and interpret instructions procedures information and manuals relevant to the use of infotechnology devices in the workplace

Interpret and follow operational instructions and prioritise work

Access andor complete electronic documentation through the use of infotechnology devices in the workplace

Identify and use computer equipment software processes and procedures required within the context of the job

Work collaboratively with others when using infotechnology devices in the workplace

Promptly report andor rectify any identified problems faults or malfunctions that may arise when using infotechnology devices in the workplace in accordance with regulatory requirements and workplace procedures

Implement contingency plans for unanticipated situations that may arise when using infotechnology devices in the workplace including the use of security and backup software and procedures

Apply precautions and required action to minimise control or eliminate hazards that may exist when using infotechnology devices in the workplace

Monitor work activities in terms of planned schedule

Modify activities depending on differing operational contingencies risk situations and environments

Work systematically with required attention to detail without injury to self or others or damage to goods or equipment

Adapt to differences in software and equipment in accordance with standard operating procedures

Maintain eyehand coordination

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Assessment must include exercises which demonstrate competent performance of the following in a range of situations

correctly operating all infotechnology devices used within the workplace in accordance with operational requirements

correctly identifying fault finding procedures

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include

a range of relevant exercises case studies andor other simulated practical and knowledge assessment andor

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments access is required to

relevant and appropriate materials and equipment and

applicable documentation including workplace procedures regulations codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum assessment of knowledge must be conducted through appropriate writtenoral tests

Practical assessment must occur

through activities in an appropriately simulated environment andor

in an appropriate range of situations in the workplace

The operations may be conducted:

Customers may be:

Workplaces may comprise:

Work may be conducted:

Infotechnology equipment may include:

Computer applications may include:

Personnel in the work area may include:

Communication in the work area may include:

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

Information/documents may include:

Applicable regulations and legislation may include: