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Elements and Performance Criteria

1. Receive and distribute incoming mail
   • Incoming mail is checked and registered to ensure accuracy of records
   • Urgent and confidential mail is identified and distributed to addressee promptly
   • Mail is sorted and despatched to nominated person/location
   • Damaged, suspicious or missing items are recorded and reported in accordance with workplace procedures
2. Receive and despatch outgoing mail
   • Outgoing mail is collected from required sections of the organisation, checked and sorted to ensure all items are correctly prepared for despatch
   • Mail items are collated, recorded as required and correctly despatched to meet designated timelines
3. File documents
   • Documents are classified, sorted and filed in accordance with workplace procedures
   • Classification uncertainties are referred to other personnel in accordance with workplace procedures
   • Documents are identified and retrieved
   • Specified files/records are located within designated timelines
   • Located files are extracted from system and despatched to nominated person
   • Security and confidentiality procedures are followed
4. Receive and relay written and oral messages
   • Messages are received and accurately recorded
   • Areas of uncertainty are clarified with conveyor of message
   • Messages are relayed to nominated person within designated timelines

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

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Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying relevant legislation and workplace procedures communicating effectively with others completing relevant documentation implementing work health and safety (WHS)/occupational health and safety (OHS) procedures and relevant regulations interpreting and following operational instructions and prioritising work modifying activities depending on operational contingencies, risk situations and environments monitoring work activities in terms of planned schedule operating electronic communications equipment to required protocol reading, interpreting and following relevant regulations, instructions, procedures, information and signs reporting and/or rectifying problems, faults or malfunctions promptly, in accordance with workplace procedures responding appropriately to cultural differences in the workplace working collaboratively with others working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

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Knowledge Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

equipment, methods and strategies used in the routine administration operations hazards in routine administrative operations in the workplace and related precautions to control the risk housekeeping standards and procedures relevant state/territory regulations requirements of work systems operations and relevant equipment typical problems that can occur when completing routine administrative tasks and appropriate action that can be taken to prevent or solve these problems WHS/OHS procedures and guidelines relevant to administrative operations workplace procedures and policies for completing routine administrative tasks.

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