This describes the essential knowledge and skills and their level required for this unit

Required knowledge

Relevant state and territory regulations

OHampS procedures and guidelines relevant to administrative operations

Hazards in routine administrative operations in the workplace and related precautions to control the risk

Workplace procedures and policies for the completion of routine administrative tasks

Housekeeping standards and procedures required in the workplace

Requirements of work systems operations and relevant equipment

Typical problems that can occur when completing routine administrative tasks and appropriate action that can be taken to prevent or solve them

Equipment methods and strategies used in the routine administration operations

Required skills

Communicate effectively with others when completing routine administrative tasks

Read and interpret simple instructions procedures and information relevant to the completion of routine administrative tasks

Interpret and follow operational instructions and prioritise work

Complete documentation related to routine administrative tasks

Operate electronic communication equipment to required protocol

Work collaboratively with others when completing routine administrative tasks

Adapt appropriately to cultural differences in the workplace including modes of behaviour and interactions with others

Promptly report andor rectify any identified problems that may arise when completing routine administrative tasks in accordance with regulatory requirements and workplace procedures

Monitor work activities in terms of planned schedule

Modify activities depending on differing operational contingencies risk situations and environments

Work systematically with required attention to detail without injury to self or others or damage to goods or equipment

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include

a range of relevant exercises case studies and other simulated practical and knowledge assessment andor

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments access is required to

relevant and appropriate materials andor equipment andor

applicable documentation including workplace procedures regulations codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum assessment of knowledge must be conducted through appropriate writtenoral tests

Practical assessment must occur

through appropriately simulated activities at the registered training organisation andor

in an appropriate range of situations in the workplace

Operations may be conducted:

Customers may be:

Mail items may include:

Receival and despatch processes for internal and external mail/documents/messages follow:

Requirements for work may include:

Consultative processes may involve:

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

Communication in the work area may include:

Depending on workplace context, personal protective equipment may include:

Information documents may include:

Applicable regulations and legislation may include: