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Elements and Performance Criteria

1. Contribute positively to the work team environment
   • Workplace objectives are identified, interpreted and positively promoted to associated personnel and/or work team members
   • Communications with associated personnel and/or work team members are effectively established
   • Disputes are resolved through effective negotiation with relevant individuals or groups
   • Quality assurance measures are maintained, systems improvement suggestions are encouraged, and proposals are submitted to relevant authorities
2. Observe and promote work health and safety procedures
   • Relevant statutory and workplace requirements for WHS/OHS are communicated to all personnel and are implemented at all worksites
   • Accidents and injuries are reported and investigated in accordance with workplace policy
   • Potential hazards and safety risks are identified and investigated, and recommendations for preventative action are referred to appropriate authorities
   • WHS/OHS and first aid training programs are implemented
3. Maintain and promote team wellbeing
   • Prescribed medical and physical fitness criteria are promoted and maintained in the work environment
   • Situations threatening safety arising from physical/psychological incompatibility in the work environment are identified and resolved
4. Participate in competency development
   • Competencies required for work are identified, attained and maintained
   • Personal development and other competency development programs are accessed and undertaken
   • Competency deficiencies in personnel are identified and remedial action, including counselling, is initiated as required
   • Workplace trainer and assessor requirements are identified and satisfied

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

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Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying fatigue risk management knowledge and techniques applying precautions and required action to minimise, control or eliminate identified hazards applying principles of time management applying relevant legislation and workplace procedures assisting team members to maintain required level of physical fitness communicating effectively with others completing relevant documentation coordinating the promotion of safe work practices, competency enhancement and work practice improvements throughout work groups counselling personnel on work related issues implementing contingency plans implementing work health and safety (WHS)/occupational health and safety (OHS) procedures and relevant regulations interpreting and following operational instructions and prioritising work interpreting statistics related to workloads and quality assurance measures leading and coordinating activities of multi-disciplinary work teams or specialist work groups modifying activities depending on operational contingencies, risk situations and environments monitoring work activities in terms of planned schedule operating and adapting to differences in equipment in accordance with standard operating procedures operating electronic communications equipment to required protocol reading, interpreting and following relevant regulations, instructions, procedures, information and signs reporting and/or rectifying problems, faults or malfunctions promptly, in accordance with workplace procedures responding appropriately to cultural differences in the workplace selecting and using required personal protective equipment conforming to industry and WHS/OHS standards settling disputes through face-to-face and group-based negotiation working at heights or in confined spaces as required by the job working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

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Knowledge Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

documentation and reporting requirements in the workplace elements of workplace operations relevant to effective work practice, including: workplace corporate plans goals, objectives and industrial relations communication and negotiation techniques, and the benefits, advantages and disadvantages associated with them group work practices and group dynamics corporate customer service objectives workplace procedures related to recording customer enquiries and actions dispute settlement processes workplace WHS/OHS and physical fitness requirements and related first-aid policies competencies and skills required for workplace career path levels focus of operation of work systems, equipment, management and site operating systems problems that may occur during work activities and appropriate action that can be taken to resolve these problems, regulations and codes of practice relevant to workplace practices relevant WHS/OHS and environmental protection procedures and guidelines workplace procedures and policies for promoting effective work practices.

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