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Elements and Performance Criteria

  1. Establish aircraft command
  2. Command responsibilities are exercised in accordance with organisational authority and guidelines
  3. Command structure is established appropriate to aircraft
  4. Command structure is communicated to flight crew and external authorities
  5. Communication mechanisms and procedures are implemented between levels of command in accordance with organisational procedures
  6. Liaison is established and maintained between PIC, flight crew and other relevant stakeholders to meet control and command requirements
  7. Manage tasks and workload
  8. Workload of flight crew members is planned taking into account time and resource constraints
  9. Flight crew is assigned workload priorities and performance expectations are communicated clearly
  10. Workload of flight crew is coordinated in accordance with agreed operational objectives and task timelines
  11. Performance of flight crew and individuals is systematically monitored against defined measurable performance criteria to ensure satisfactory completion of assigned tasks and workloads
  12. Potential and current issues and problems arising in relation to task and workload management are identified and acted on in accordance with regulatory and organisational requirements
  13. Communicate organisational objectives and required standards
  14. Flight crew members are provided with up-to-date information concerning organisational objectives and standards
  15. Flight crew member understanding of objectives and standards is confirmed
  16. Organisational standards and values are modelled and promoted to flight crew members
  17. Make effective decisions
  18. Relevant, current and sufficient information is gathered to assess and analyse situation for decisionmaking
  19. Problem-solving strategies and techniques are used to identify and generate options
  20. Decisions are made, communicated to flight crew and implemented in a timely manner in accordance with regulatory requirements and workplace procedures
  21. Decisions and actions are evaluated for their effectiveness and outcomes
  22. Decisions, their rationale and associated actions are documented and reported in accordance with regulatory requirements and workplace procedures
  23. Lead flight crews and individuals
  24. Link between function of flight crew and organisational goals is clarified as required and is communicated to flight crew
  25. Participative decisionmaking is used to develop, implement and review work of flight crew and to allocate responsibilities
  26. Opportunities are given to flight crew members and individuals to provide feedback about efficient work practices and processes
  27. Flight crew members and individuals are encouraged to provide feedback about efficient work practices
  28. Appropriate delegation is made to flight crew and individuals in accordance with relevant flight crew objectives and goals, and organisational policy and procedures

Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

allocating sufficient resources and time to complete workload

applying relevant aeronautical knowledge

breaking down tasks and establishing courses of action to accomplish specified goals

collecting information and identifying key issues and relationships relative to achieving determined roles

conducting briefings to share common plan and to set priorities

correcting flight crew member deviations from standards

encouraging monitoring of performance by other flight crew members

ensuring flight crew members are aware of their role and responsibilities throughout a flight

ensuring responsibility for flight path management is always assigned

establishing an atmosphere to encourage open communications

identifying and managing threats and errors

identifying and managing undesired aircraft states

identifying when flight crew members become ineffective or incapacitated

implementing work health and safety (WHS)/occupational health and safety (OHS) procedures and relevant regulations

maintaining flight crew member motivation and commitment to task

maintaining patience and focus when processing large amounts of data or multiple tasks

managing flight deck gradient relative to task

managing time and resources to ensure work is completed safely and effectively

monitoring outcomes and evaluating own performance

monitoring effectiveness of flight crew performance

reading, interpreting and following relevant regulations, instructions, procedures, information and signs

setting realistic performance standards

taking action to resolve flight crew member confusion.


Knowledge Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

aircraft instrument requirements

aircraft loading system

aircraft performance and landing calculations

aircraft speed limitations

aircraft systems

applicability of drug and alcohol regulations

classification of operations

cockpit management:

flight crew coordination:

distribution of responsibilities

working with a flight crew concept

flight crew cooperation:

small group dynamics (norms, atmosphere, pressure, communication, structure)

conflict management

leadership, style of management:

concern for performance

concern for people

democratic versus autocratic style

encouraging inputs and feedback

optimising flight crew performance in flight

correcting flight crew coordination deficiencies

communication:

verbal and non-verbal communication

one and two-way communication

effects of different communication styles

miscommunication (including cultural misunderstandings)

effective decisionmaking processes:

identify problems and causal factors

assess component parts systematically and logically

employ analytical techniques to identify solutions and to consider the value and implications of each

generate solutions and/or alternative courses of action

assess alternative solutions and risks with other flight crew members

determine course of action

communicate decision and delegate tasks to flight crew

monitor progress against agreed plan

evaluate decisions in line with changing circumstances

ensure decisionmaking is improvement-focused and directed towards achieving optimum outcomes

emergency equipment requirements

flight and duty time limits

flight rules (specific to aircraft type)

documentation

aircraft nationality and registration

airworthiness of aircraft

personnel licencing

rules of the air

procedures for air navigation

air traffic services

aeronautical information service

aerodromes

facilitation

search and rescue

security

aircraft accidents and incidents – pilot in command (PIC) responsibilities

air service operations

fuel planning and oil requirements for the flight

judgement and decision-making:

pilot judgement concepts

types of judgement

motor skills and human factors

aeronautical decision-making:

decision-making concepts

pilot responsibilities

behavioural aspects

identification of hazardous attitudes:

physical factors

psychological factors

social influences and interface between people

pilot judgement awareness:

risk assessment

cockpit stress management

applying decision-making concepts:

practical application

managing resources

safety awareness

maintenance authorisations

managing cargo and passengers

privileges and limitations of the multi-crew or air transport pilot licence with aeroplane/helicopter category rating

requirements for an Air Operator Certificate (AOC)

requirements for aerodromes

type of information contained in an operations manual.