Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Monitor passenger behaviour
  2. Facilities and transportation units under individual surveillance are regularly monitored to identify and/or record inappropriate behaviour
  3. Potential problem situations are quickly identified and steps are taken to resolve the situation in accordance with regulatory requirements
  4. Incidents that breach aviation transport security requirements are identified and appropriate action is taken
  5. Surveillance equipment is operated within legal and workplace parameters
  6. Hazards are identified, risks are assessed and hazard management is implemented
  7. Identify and resolve disruptive or unlawful interference
  8. Nature of disruptive behaviour or unlawful interference is accurately assessed and incident is resolved using appropriate resolution strategies or referred to appropriate personnel for resolution
  9. Procedures are followed to isolate offender/s and to minimise disruption to other passengers
  10. Assistance is sought from other staff and external support services as required
  11. Follow-up action is implemented in accordance with workplace rules, regulations and guidelines
  12. Take action to manage unlawful interference
  13. Nature of offence and consequences of behaviour are clearly communicated to offender in accordance with workplace policies and procedures
  14. Offenders are apprehended in accordance with legal and workplace parameters
  15. Report and document unlawful interference
  16. Unlawful interference incidents are reported using the appropriate document format in accordance with workplace policies and procedures
  17. Documentation is completed and processed in accordance with regulatory and organisational requirements

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Unlawful interference with aviation must include one or more of the following:

causing damage to an aircraft that is in service that puts the safety of the aircraft, or any person on board or outside the aircraft, at risk

committing an act at an airport, or causing any interference or damage, that puts the safe operation of the airport, or the safety of any person at the airport, at risk

destroying an aircraft that is in service

doing anything on board an aircraft that is in service that puts the safety of the aircraft, or any person on board or outside the aircraft, at risk

placing, or causing to be placed, on board an aircraft that is in service anything that puts the safety of the aircraft, or any person on board or outside the aircraft, at risk

putting the safety of an aircraft at risk by communicating false or misleading information

putting the safety of aircraft at risk by interfering with, damaging or destroying air navigation facilities

taking control of an aircraft by force, or threat of force, or any other form of intimidation or by any trick or false pretence


Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements, performance criteria and range of conditions on at least one occasion and include:

adapting to differences in equipment in accordance with standard operating procedures

applying precautions and required action to minimise, control or eliminate identified hazards

applying relevant legislation and workplace procedures

communicating effectively with others

completing relevant documentation

identifying and correctly using relevant equipment

implementing contingency plans

implementing work health and safety (WHS)/occupational health and safety (OHS) procedures and relevant regulations

interpreting and following operational instructions and prioritising work

modifying activities depending on operational contingencies, risk situations and environments

operating electronic communications equipment to required protocol

reading, interpreting and following relevant regulations, instructions, procedures, information and signs

reporting and/or rectifying problems, faults or malfunctions promptly, in accordance with workplace procedures

responding appropriately to cultural differences in the workplace

selecting and using required personal protective equipment conforming to industry and WHS/OHS standards

working collaboratively with others

working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.


Knowledge Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements, performance criteria and range of conditions and include knowledge of:

by-laws and service rules as they apply to disruptive behaviour and unlawful interference with aviation

common law as it applies to disruptive behaviour and unlawful interference with aviation

legal and workplace parameters with regard to unlawful interference with aviation

methods to identify and resolve disruptive behaviours:

arguments

hostilities

fare evasion

verbal abuse

physical abuse

graffiti

not complying with no smoking signs

not complying with aviation transport security regulations

drunken behaviour

methods to identify and resolve unlawful interference with aviation:

causing damage to an aircraft that is in service that puts the safety of the aircraft, or any person on board or outside the aircraft, at risk

committing an act at an airport, or causing any interference or damage, that puts the safe operation of the airport, or the safety of any person at the airport, at risk

destroying an aircraft that is in service

doing anything on board an aircraft that is in service that puts the safety of the aircraft, or any person on board or outside the aircraft, at risk

placing, or causing to be placed, on board an aircraft that is in service anything that puts the safety of the aircraft, or any person on board or outside the aircraft, at risk

putting the safety of an aircraft at risk by communicating false or misleading information

putting the safety of aircraft at risk by interfering with, damaging or destroying air navigation facilities

taking control of an aircraft by force, or threat of force, or any other form of intimidation or by any trick or false pretence

procedures for managing disruptive behaviour and unlawful interference with aviation

relevant WHS/OHS and environmental protection procedures and guidelines

relevant state/territory regulations and requirements for managing disruptive and unlawful behaviour on transport systems

risks and hazards when managing disruptive behaviour and unlawful interference with aviation and related actions to control the risk.