Elements and Performance Criteria
- Monitor item flow
- Flow of items is monitored and appropriate action is taken to maintain a steady flow through X-ray screening equipment
- Customer service standards and procedures are applied when controlling flow of items through X-ray screening equipment
- Issues interfering with flow of items through X-ray screening equipment are identified and appropriate action is taken to resolve issues concerned
- Control loading of X-ray equipment
- Loading of items onto X-ray belt is controlled in accordance with legislative requirements and workplace procedures
- Appropriate advice is provided about items likely to be identified by screening equipment, in accordance legislative requirements with workplace procedures
- Appropriate assistance is provided to help persons place their carry-on bags and personal effects on X-ray belt, in accordance with workplace procedures
- Physical position of items is controlled in accordance with workplace procedures
- Provide assistance to persons with specific needs
- Process a diplomatic bag