REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit

Required knowledge

Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders

Relevant OHampS and environmental procedures and regulations including manual handling procedures

Different airline types and the variations in their requirements

Customer contract specifications standards and instructions

Workplace procedures and standards for contracted services involved

Relevant operating and safety procedures pertaining to the safe handling and use of equipmentmaterials

Customer airline terminal layout and operations area and facilities

Safety and security requirements of the customer airline

Risks that exist when servicing customer airline contracts and related risk control procedures and precautions

Problems and issues that may occur when servicing customer airline contracts and appropriate action that should be taken in each case

Required skills

Communicate effectively with others when servicing customer airline contracts

Read and interpret instructions regulations procedures and other information relevant to customer airline contracts

Interpret and follow operational instructions and prioritise work

Complete documentation related to customer airline contracts

Operate electronic communication equipment to required protocol

Work collaboratively with others when servicing customer airline contracts

Adapt appropriately to cultural differences in the workplace including modes of behaviour communication and interactions with others

Promptly report andor rectify any identified problems that may occur when servicing customer airline contracts in accordance with regulatory requirements and workplace procedures

Implement contingency plans for unexpected events that may arise when servicing customer airline contracts

Apply precautions and required action to minimise control or eliminate hazards that may exist when servicing customer airline contracts

Monitor and anticipate operational problems and hazards and take appropriate action

Monitor work activities in terms of planned schedule

Modify activities dependent on differing workplace contingencies situations and environments

Work systematically with required attention to detail without injury to self or others or damage to goods or equipment

Adapt to differences in equipment and operating environment in accordance with standard operating procedures

Select and use required personal protective equipment conforming to industry and OHampS standards

Implement and follow OHampS procedures and relevant regulations

Identify and correctly use equipment required when servicing customer airline contracts

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include

a range of relevant exercises case studies andor other simulated practical and knowledge assessment andor

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments access is required to

relevant and appropriate materials and equipment and

applicable documentation including workplace procedures regulations codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum assessment of knowledge must be conducted through appropriate writtenoral tests

Practical assessment must occur

through activities in an appropriately simulated environment at the registered training organisation andor

in an appropriate range of situations in the workplace

Contracted services may be provided:

Performance may be demonstrated:

Types of customer airline contract services may include:

Types of aircraft may include:

Problems and irregularities that may occur during the provision of services to customer airlines may include:

Persons consulted when servicing customer airline contracts may include:

Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:

Information/documents may include:

Applicable regulations and legislation may include: