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Elements and Performance Criteria

  1. Select equipment or resources
  2. Operate equipment
  3. Maintain equipment or resources

Required Skills

Required skills

literacy skills to identify work requirements and to process basic relevant workplace documentation

communication skills to identify lines of communication to request advice to effectively question to follow instructions to receive feedback and to report equipment faults

problemsolving skills to solve routine problems related to business equipment and to determine appropriate fault repair actions while under direct supervision

technology skills to use business equipment under direct supervision

Required knowledge

key provisions of relevant legislation from all levels of government that may affect aspects of business operations such as

occupational health and safety OHS

functions of a range of business equipment

correct shutdown procedures for a range of business equipment

common equipment faults

routine maintenance procedures

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

demonstrated application of appropriate maintenance procedures

knowledge of the functions of a range of business equipment

operation of a range of business equipment

Context of and specific resources for assessment

Assessment must ensure

access to an actual workplace or simulated environment

access to office equipment and resources

examples of operational and maintenance manual and records

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

analysis of responses to case studies and scenarios

observation of demonstrated techniques in operating and maintaining business equipment

oral or written questioning to asses knowledge of the operation and maintenance of business equipment

review of records concerning equipment or resources

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

other general administration units


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Business equipment may include:

answering machine

binder

fax machine

photocopier

printer

telephone

Resources may include:

equipment

facilities

human resources

OHS resources

stock and supplies

Equipment instructions may include:

manufacturers guidelines

OHS guidelines and procedures

procedures manual

training notes

Appropriate persons may include:

colleagues

external organisations

line management

supervisor

Maintenance may include:

adding toner

cleaning equipment regularly

clearing paper jams

organising service calls

replacing paper

Records may include:

equipment service call forms

purchase orders

service repair forms

warranties