Required skills

literacy skills to read and understand organisations policies and procedures to write simple instructions for a particular routine task

evaluation skills to diagnose faults and to monitor resource usage

problemsolving skills to determine appropriate fault repair actions

numeracy skills to calculate resource expenditure

technology skills to select and use technology appropriate to a task

Required knowledge

key provisions of relevant legislation from all levels of government that may affect aspects of business operations such as

antidiscrimination legislation

ethical principles

codes of practice

privacy laws

occupational health and safety OHS

organisational resource acquisition policies plans and procedures

functions of a range of business equipment

organisational procedures for record keepingfiling systems security and safe recording practices

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

collecting and recording data on resource use

observing resource use over defined and operational timeframes

carrying out routine maintenance

knowledge of organisational resource acquisition policies plans and procedures

Context of and specific resources for assessment

Assessment must ensure

access to an actual workplace or simulated environment

access to office equipment and resources

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

review of documentation estimating future and present business resource needs

analysis of responses to case studies and scenarios

demonstration of techniques

oral or written questioning to assess knowledge of equipment maintenance procedures

review of information provided on the most economical and effective choice of equipment materials and suppliers

evaluation of documentation reviewing resource acquisition processes

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

other general administration units

Business resources may include:

Organisational requirements may include:

Occupational heath and safety requirements may include:

Business technology may include:

Policies regarding resource use may include:

Resource acquisition processes may include: