Required skills

communication skills to organise and confirm travel arrangements with relevant parties

literacy skills to read a variety of texts and to write clear and detailed instructions in a logical sequence

planning and organising skills to allow sufficient time to prepare business and travel documentation and to schedule trip according to requirements

problemsolving skills to select and obtain the most effective travel itinerary

research skills to locate specific information such as appropriate transport meeting venues accommodation contacts

technology skills to access online travel and booking resources

Required knowledge

booking procedures

communication techniques to relate to people from diverse backgrounds and people with diverse abilities

key provisions of relevant legislation from all forms of government standards and codes that may affect aspects of business operations such as

antidiscrimination legislation

ethical principles

codes of practice

privacy laws

OHS

organisational policies and procedures regarding travel internet sites and other online resources

sources of relevant documents and support material

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

organising businessrelated travel for others including scheduling and developing itineraries and travelrelated documents

efficiently booking and organising travel within budgets and time constraints to meet traveller and organisation needs

Context of and specific resources for assessment

Assessment must ensure

access to

office equipment including telecommunications equipment

travelrelated reference material such as accommodation and transport suppliers

appointment books scheduling software diaries and other recording and scheduling systems

preferred suppliers contact details websites

maps

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

review of authenticated documents from the workplace or training environment

demonstration of techniques

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

other general administration units

Purpose and requirements may include considering:

Other itinerary details may include:

Material for meetings may include:

Traveller's occupational health and safety (OHS) requirements may include:

Bookings may include:

Travel documents may include:

Recording travel details may include:

Communication arrangements may include:

Methods of payment may include:

Credit arrangements may include: