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Elements and Performance Criteria

  1. Determine resource requirements
  2. Acquire and allocate resources
  3. Monitor and report on resource usage

Required Skills

Required skills

communication skills to request advice to receive feedback and to work with a team

literacy skills to draft complex reports and to display logical information on resource usage

numeracy skills to interpret compare and calculate resource usage costs

planning skills to schedule and track resource use and availability

Required knowledge

common equipment faults

functions of a range of business equipment

key provisions of relevant legislation from all forms of government that may affect aspects of business operations such as

antidiscrimination legislation

ethical principles

codes of practice

privacy laws

environmental issues

occupational health and safety OHS

organisational policies plans and procedures

record management processes and techniques related to maintenance schedules

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

monitoring resource usage to determine resource needs

maintaining records of resource requirements

calculating costs and expenditures in relation to use and maintenance of business resources

knowledge of relevant legislation

Context of and specific resources for assessment

Assessment must ensure

access to an actual workplace or simulated environment

access to office equipment and resources

examples of records relating to business resources

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

review of recommendations on resource requirements

review of records concerning equipment and resource purchases

analysis of responses to case studies and scenarios

demonstration of techniques

oral or written questioning to assess knowledge of functions of a range of business equipment

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

other general administration units


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Resource requirements may include:

human resources

location/premises

OHS resources

plant/machinery

raw materials

refurbishment

staff amenities

stock and supplies

storage space

technological equipment/software

training materials

Organisational requirements may include:

access and equity principles and practices

business and performance plans

defined resource parameters

ethical standards

goals, objectives, plans, systems and processes

legal and organisational policies, guidelines and requirements

management and accountability channels

manufacturers' and operational specifications

OHS policies, procedures and programs

environmental sustainability business practices and standards

quality and continuous improvement processes and standards

quality assurance and/or procedures manuals

reporting requirements

security and confidentiality requirements

Business equipment and technology may include:

answering machine

binder

computer

fax machine

photocopier

printer

shredder

telephone

Appropriate interpersonal skills may include:

clarity of language

consultation methods, techniques and protocols

seeking feedback from group members to confirm understanding

summarising and paraphrasing

using appropriate body language

Feedback sources may include:

customer/client response data

employee data

equipment meter readings

financial forecasts

sales orders

suppliers' invoices

Records may include:

computerised or manual

financial statements

invoices

maintenance schedules

order forms

petty cash forms

purchase orders

stock list and inventory control