Required skills

communication and listening skills to

clarify intended meaning

predict words from context

interpret intonation and stress

identify speakers voice and roles in different settings

keyboarding skills to produce accurate documents at a high speed

literacy skills to

produce high quality documents with correct spelling grammar syntax and punctuation within relevant industries

proofread and edit transcripts

Required knowledge

advanced word processing software functions

basic transcription techniques and principles

key provisions of relevant legislation from all forms of government standards and codes that may affect aspects of business operations such as

antidiscrimination legislation

ethical principles

codes of practice

privacy laws

occupational health and safety

range of internet resources for relevant industries

relevant knowledge of aspects of the Australian legal system

specialist terminology for relevant industries

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

transcribing speed and accuracy

producing text that meets identified purpose and requirements

knowledge of relevant legislation standards and codes

Context of and specific resources for assessment

Assessment must ensure

access to office equipment and resources such as

workplace reference materials such as style guides

tape recorder including audiotapes

transcribers or dictaphones for analogue tapes and computer hardware for operating digital audio software

computer equipment including word processing software

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

review of documentation identifying organisational requirements

analysis of clarification of meaning and spelling of names or technical terms

review of circulation of draft for checking

demonstration of techniques in a workplace or simulated environment

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

BSBLEGA Use legal terminology in order to carry out tasks

BSBLEG305A Use legal terminology in order to carry out tasks

BSBMEDB Interpret and apply medical terminology appropriately

BSBMED301B Interpret and apply medical terminology appropriately

information and communications technology units

other general administration units

Transcription of proceedings may include:

Audio media may include:

Designated time lines may include:

Self-checking of transcription may include: