Required skills

communication skills to liaise with others and to answer questions

literacy skills to read a variety of texts to prepare general information and papers and to write formal and informal letters according to target audience

numeracy skills to estimate and check calculations and outcomes

planning and organising skills to arrange times dates venues transport and accommodation to meet the needs of participants

problemsolving skills to anticipate possible problems and to prepare and implement contingency plans

Required knowledge

key provisions of relevant legislation from all forms of government standards and codes that may affect aspects of business operations such as

antidiscrimination legislation

ethical principles

codes of practice

privacy laws

copyright

occupational health and safety

organisational policies and procedures relating to the tasks required

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

undertaking appropriate preparations and investigations to identify conference requirements

preparing required communications

addressing contingency situations as they arise

Context of and specific resources for assessment

Assessment must ensure

access to office equipment and resources such as

reference material conference venues transport accommodation catering

necessary conference documentation

relevant contact persons including speakers clients and management

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

analysis of responses to case studies and scenarios

demonstration of techniques

direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

review of documentation authenticated documents from the workplace or training environment

review of testimony from team members colleagues supervisors or managers

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

other general administration units

Conference purpose may include:

Conference style may include:

Conference convenor/s may include:

Conference facilities may include:

Budget planning may include:

Program elements may include:

Planning of administration requirements may include:

Promotion strategy may relate to:

Publicity material may include:

Conference arrangements may include:

Specific needs may include:

Pre-conference information may include:

Registration procedures may include:

Contingency arrangements may include:

Managing administration requirements may include:

Conference outcomes may include:

Post-conference correspondence may include: