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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Collect information from the community
  2. Provide information to the community about the organisation's activities and board decisions
  3. Identify issues jointly with the community
  4. Identify options with the community

Required Skills

Required skills

communication and teamwork skills to

work cooperatively with community members other board members staff and key stakeholders

ensure the views of all relevant members of the community are heard and treated with respect

culturally appropriate communication skills to relate to people from diverse backgrounds and with diverse abilities

evaluation and decisionmaking skills to review and assess information

facilitation skills to assist the community to voice opinions and evaluate options

networking skills to encourage participation in meetings and keep the community informed

problemsolving skills to identify and manage potential areas of conflict

skills required to convey information to the board and the community

Required knowledge

community consultation methods

concept of community control of organisations and how it may impact on the need to communicate with the community

cultural context in which Aboriginal and Torres Strait Islander boards operate including their role in upholding traditional and cultural values and how that can impact on methods of communication with the community

effective communication strategies for sharing information with individuals and groups

geographicsocial economic and political contexts in which particular organisations operate and how these may impact on communication methods

information gathering analysis and presentation methods

organisationalpolicies and procedures in relation to communicating with community and maintaining confidentiality of information

relevant protocols and cultural responsibilities when communicating with community

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

effectively communicate with the community

gather information from community consultations

present information in an appropriate format for the community

Context of and specific resources for assessment

Assessment must ensure

access to examples of issues considered by boards of governance including community feedback

access to examples of relevant documents

knowledge and performance are assessed over time to confirm consistency in performance

participation on an actual or simulated board

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

analysis of feedback from the community and stakeholders about performance

analysis of responses to case studies and scenarios

demonstration of techniques

direct questioning combined with reflection of onthejob board performance by the candidate

observation of performance on a board or simulated board

observation of performance at a community meeting or simulated community meeting

observation of performance in role plays

observation of presentations and group discussions

oral or written questioning to assess knowledge

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

BSBATSIMA Oversee organisational planning

BSBATSIM416A Oversee organisational planning

BSBRESA Analyse and present research information

BSBRES401A Analyse and present research information.


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Community forums:

may include:

community meetings

focus groups

open house

social events

workshops

may involve:

external stakeholders

particular groups within the community

specific or specialised expertise

the whole community.

Protocols for information sharing may relate to:

confidentiality and privacy

gender issues

land matters.

Methods of advising the community may include:

community meetings

community noticeboards

consultations

forums

networks

newsletters, notices and other documents presented in a way that will be understood by the community

open board meetings

open days

site visits.

Individuals and groups may include:

Elders

traditional owners

government departments

individuals and groups representing other organisations and networks within the community

women

young people.