Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Promote respect toward people in the workplace
   • Promote cultural views and values in workplace
   • Treat individuals and groups from different backgrounds, cultures and languages with respect and sensitivity
   • Identify and support positive qualities of people
   • Take impact of board decisions on human values into account when making decisions
   • Identify how past experiences may impact people’s behaviour, skills and knowledge
2. Provide support to others
   • Identify the knowledge, skills and experience of others
   • Share own knowledge and skills with others
   • Resolve issues in culturally appropriate and sensitive ways
   • Use active listening skills when communicating
   • Encourage others to take on new challenges
   • Demonstrate approachability and openness to suggestions
3. Promote an environment that encourages people to enhance their skills and knowledge
   • Support others to achieve work goals
   • Develop and apply strategies to recognise achievements
   • Support others to undertake relevant professional development
4. Encourage teamwork
   • Develop strategies supporting a team approach
   • Clearly outline expectations of team members
   • Develop and apply strategies that recognise individuals’ contributions to the team
5. Reduce potential for cross-cultural misunderstandings
   • Identify issues that may cause cross-cultural conflict or misunderstanding in workplace
   • Work with board members and manager to develop and implement strategies to reduce cross-cultural misunderstandings in workplace
6. Provide constructive feedback
   • Encourage provision of constructive feedback in workplace
   • Clarify with board members and management whose role it is to provide feedback to staff members about their performance
   • Provide feedback to people about their performance where appropriate