Required skills

communication skills to listen to clients and other audit team members and to clarify points with them as necessary

culturally appropriate communication skills to relate to people from diverse backgrounds and people with diverse abilities

interpersonal skills to establish rapport with clients and to liaise with other audit team members

literacy skills to read write edit and proofread documents to ensure clarity of meaning accuracy and consistency of information

organisational and time management skills to sequence tasks meet timelines and arrange meetings

problemsolving skills to identify any issues that have the potential to impact on the auditing process or outcome and to develop options to resolve these issues when they arise

teamwork skills

technology skills to use a range of equipment required to conduct quality auditing activities

Required knowledge

auditing codes of practice or ethics

auditing methods and techniques

auditing regulations and standards including

ASNZS ISO Quality management systems Fundamentals and vocabulary

ASNZS ISO Guidelines for quality andor environmental management systems auditing

current audit practices

industry products andor services

quality auditing principles and techniques

relevant legislation affecting business operation including appropriate occupational health and safety environmental and privacy legislation

terminology relating to quality auditing

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

preparation of multiple audit plans for a range of quality audits containing information on the audit schedule proposed activities methods and techniques risk analysis and proposed treatment of identified risks entry and exit meeting agendas

participation in audits as a member of an audit team

gathering of data and information by a variety of methods

knowledge of relevant legislation and national standards

developing a comprehensive report for the exit meeting which analyses findings and information gathered to arrive at the findings

Context of and specific resources for assessment

Assessment must ensure

access to an actual workplace undertaking a quality audit or a simulated workplace environment

access to workplace documentation including previous quality audit reports checklists risk management plans and audit plans

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct questioning combined with review of portfolios of evidence by third party workplace reports of onthejob performance by the candidate

demonstration of quality auditing techniques

observations of participation in exit meetings

oral or written questioning to assess knowledge of audit preparation activities

assessment of organisational documentation reviewed for the audit

analysis of reports developed with clear comprehensive findings

observation of performance in role plays

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

other quality auditing units

Audit plan may include:

Methods and techniques may include:

Sources of information may include:

Appropriate persons may include:

Sample documentation may include:

Relevant documentation may include: