Required skills

communication skills to listen to and question clients and other audit team members

culturally appropriate communication skills to relate to people from diverse backgrounds and abilities

interpersonal skills to establish rapport with clients and to liaise with other audit team members

literacy skills to read write edit and proofread documents to ensure clarity of meaning accuracy and consistency of information

organisational planning and time management skills to sequence tasks meet time lines conduct inspections and arrange meetings

problemsolving skills to overcome any issues which may potentially affect the auditing process or outcome

teamwork skills

technology skills to use equipment required to conduct quality auditing activities

Required knowledge

auditing codes of practice or ethics

auditing methods and techniques

auditing regulations and standards including

ASNZS ISO Quality management systems Fundamentals and vocabulary

ASNZS ISO Guidelines for quality andor environmental management systems auditing

current audit practices

industry product andor service knowledge

quality auditing principles techniques and systems

requirements of house or other style manual protocols for written communications

relevant legislation affecting business operations including appropriate occupational health and safety environmental and privacy legislation

software applications relevant to conducting quality auditing activities

terminology relating to quality auditing

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

documented audit plans for auditees across a variety of contexts including the scope and objectives of the audit proposed audit methods and techniques to be used required resources and schedules and allocation of individual audit team member responsibilities for conducting the proposed audit

knowledge of relevant legislation national standards and compliance issues

Context of and specific resources for assessment

Assessment must ensure

access to workplace documentation including previous quality audit reports checklists risk management plans and audit plans

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct questioning combined with review of portfolios of evidence by third party workplace reports of onthejob performance by the candidate

review quality auditing documentation

demonstration of quality auditing techniques in a workplace

observations of interactions with team members and colleagues

observations of presentations of audit plans

oral or written questioning to assess knowledge of auditing codes of practice or ethics

assessment of audit plan

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

other quality auditing units

Audit objectives may include:

Scope may include:

Relevant standards may include:

Audit methods and techniques may include:

Resources may include:

Quality audit plan may include: