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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Compile audit results
  2. Prepare report
  3. Negotiate follow up process with auditee
  4. Monitor and review audit system and activities

Required Skills

Required skills

communication skills to listen to and question clients and other audit team members

culturally appropriate communication skills to relate to people from diverse backgrounds and abilities

interpersonal skills to establish rapport with clients and to liaise with other audit team members

literacy skills to read write edit and proofread documents to ensure clarity of meaning accuracy and consistency of information

organisational planning and time management skills to sequence tasks meet time lines conduct inspections and arrange meetings

problemsolving skills to overcome any issues which may potentially affect the auditing process or outcome

teamwork skills

technology skills to use a range of equipment required to conduct quality auditing activities

Required knowledge

auditing codes of practice or ethics

auditing methods and techniques

auditing regulations and standards including

ASNZS ISO Quality management systems Fundamentals and vocabulary

ASNZS ISO Guidelines for quality andor environmental management systems auditing

current audit practices

industry product andor service knowledge

quality auditing principles techniques and systems

requirements of house or other style manual protocols for written communications

relevant legislation affecting business operations including appropriate occupational health and safety environmental and privacy legislation

software applications relevant to conducting quality auditing activities

terminology relating to quality auditing

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

completion and presentation of audit reports to auditeesclients and stakeholders

negotiations for followup actions with auditeesclients

knowledge of auditing regulations and standards

Context of and specific resources for assessment

Assessment must ensure

access to workplace documentation including quality audit reports checklists risk management plans and audit plans

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

analysis of objective evidence provided in relation to the need for reduction elimination and prevention of nonconformance

review of audit reports

direct questioning combined with review of portfolios of evidence by third party workplace reports of onthejob performance by the candidate

analysis of documentation outlining possible improvements in audit methods

observations of interactions with team members colleagues and auditees

observations of presentations of audit reports to auditees and their organisation

oral or written questioning to assess knowledge of audit report contents

review of corrective action followup procedures agreed with auditee

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

other quality auditing units

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Results may include:

corrective actions to reduce, eliminate and prevent non-conformance

examination and evaluation of controls associated with systems, activities and processes

means of improving processes, systems, products and business results

objective evidence of conformance

objective evidence of non-conformance relating to organisational processes, systems, activities, products and/or services

Audit report may include:

agreed objectives and scope of audit

audit results

distribution list for the audit report

follow-up required

identification of audit team members

identification of the auditee's representatives

information on confidentiality

outline of the auditing process, including obstacles encountered

retention of auditing records, including work documents

specified audit requirements

timeframe in which audit was conducted

Improvements in audit methods may include:

assessment of audit results

evaluation of auditor performance

evaluation of the effect of the quality audit outcomes on the auditee's activities, products and/or services

examination of complaints, appeals and other feedback received from auditee

examination of mechanisms by which consistency of audits is achieved

overall evaluation of the methods and effectiveness of the audit organisation

review of the audit reporting process and records