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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Gather, convey and receive information and ideas
   • Collect information to achieve work responsibilities from appropriate sources
   • Use method/s and/orequipmentto communicate appropriate ideas and information to the audience
   • Use effective listening and speaking skills inverbal communication
   • Seek input from internal and external sources to develop and refine new ideas and approaches
   • Respond to instructions or enquiries promptly and in accordance withorganisational requirements
2. Complete workplace documentation and correspondence
   • Presentwritten informationand ideas in clear and concise language to ensure the intended meaning ofcorrespondenceis understood by the recipient
   • Draft and present correspondence within designated time lines
   • Ensure presentation of written information meets organisationalstandardsof style, format and accuracy
   • Complete workplace forms and documentation in a clear, concise and easy to read format
3. Communicate in a way that responds positively to individual differences
   • Value all individuals and treat them with respect, courtesy and sensitivity
   • Take into consideration cultural differences in all verbal and nonverbal communication
   • Use communication to develop and maintain positive relationships, mutual trust and confidence
   • Make efforts to use basic strategies to overcome language barriers
   • Ensure that behaviour is consistent with legislative requirements, enterprise guidelines and/or social protocols