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Elements and Performance Criteria

  1. Prepare a presentation
  2. Deliver a presentation
  3. Review the presentation

Required Skills

Required skills

culturally appropriate communication skills to relate to people from diverse backgrounds and people with diverse abilities

facilitation and presentation skills to communicate central ideas of a message in an informative and engaging manner and to utilise verbal and nonverbal techniques to sustain participant engagement

literacy skills to prepare presentation information and to write in a range of styles for different target audiences

Required knowledge

data collection methods that will support review of presentations

industry productservice

key provisions of relevant legislation from all forms of government that may affect aspects of business operations such as

antidiscrimination legislation

ethical principles

codes of practice

privacy laws

environmental issues

occupational health and safety

principles of effective communication

range of presentation aids and materials available to support presentations

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

preparation delivery and evaluation of the effectiveness of at least two presentations related to the candidates occupation or area of interest

knowledge of the principles of effective communication

Context of and specific resources for assessment

Assessment must ensure

access to an actual workplace or simulated environment

access to office equipment documentation and resources

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

demonstration of preparation delivery and evaluation of a presentation

direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

observation of presentations

review of selected presentation aids materials and techniques

review of briefing provided for others involved in the presentation

evaluation of techniques implemented to review the effectiveness of the presentation

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

other general administration units


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Presentation strategies may involve:

case studies

demonstration

discussion

group and/or pair work

oral presentations

questioning

simulations and role-play

Presentation format and delivery methods may include:

advertising copy

audio

direct marketing copy

individual presentation

public relations copy

scripts

storyboards

team presentation

verbal presentation

video

visuals

Characteristics may include:

age

cultural and language background

educational background or general knowledge

gender

language, literacy and numeracy needs

physical ability

previous experience with the topic

Presentation aids and materials may include:

computer simulations and presentations

diagrams, charts and posters

models

overhead projector

paper-based materials

video and audio recordings

whiteboard

Presentation techniques may include:

animation

comparative advertising

live action

music

signature elements such as:

slogans

logotypes

packaging

sound effects

use of a guest speaker

use of black and white

use of colour

use of humour

Techniques to evaluate presentation effectiveness may include:

action research

critical friends

focus group interviews

one-on-one interviews with participants and other personnel involve in the presentation

written feedback provided by participants