This unit covers the skills and knowledge required to prepare a person to perform effectively in a work environment It includes identifying the rights and responsibilities of employees and employers and assisting in the business while under direct supervision

This unit is related to BSBCMNA Work effectively in a business environment

This unit is related to BSBCMN201A Work effectively in a business environment.

Common

Element

Performance Criteria

Identify organisationalwork requirements

Work requirements and responsibilities are identified with advice from appropriate persons

Roles and responsibilities of colleagues and immediate superiors are identified

Employeesemployers rights are identified and knowledge applied where appropriate

Duty of care legal responsibilities and any relevant organisational goals and objectives are identified and applied where appropriate

Behaviour which contributes to a safe work environment is identified and followed

Work in a team

Courteous and helpful manner is displayed at all times

Allocated tasks are completed as required

Assistance is sought when difficulties arise

Questioning is used to clarify instructions or responsibilities

Non discriminatory attitude is identified and displayed

Develop effective work habits

Work and personal priorities are identified and a balance achieved between competing priorities

Time management strategies are applied to work duties

Appropriate dress and behaviour are observed in the workplace

Critical Aspects of Evidence

Ability to express the organisations requirements including goals and values

To identify workplace procedures for maintaining employee and employer rights and to

To develop strategies for effective work practices

Underpinning Knowledge

At this level the learner must demonstrate knowledge by recall in a narrow range of areas

Relevant features of legislation from all levels of government which affect business operation especially in regard to Occupational Health and Safety and environmental issues equal opportunity industrial relations antidiscrimination and diversity

Award and enterprise agreements and relevant industrial instruments

Knowledge of place of work in society for self

Basic rules and expectations for workers and employees

Basic principles of time management

Underpinning Skills

Literacy skills to identify work requirements and process basic relevant workplace documentation

Communication skills to request advice receive feedback and work with a team

Problem solving skills to solve routine problems related to the workplace under direct supervision

Ability to relate to people from a range of social cultural and ethnic backgrounds and physical and mental abilities

Resource Implications

The learner and trainer should have access to appropriate documentation and resources normally used in the workplace

Consistency of Performance

In order to achieve consistency of performance evidence should be collected over a set period of time which is sufficient to include dealings with an appropriate range and variety of situations

Contexts of Assessment

Competency is demonstrated by performance of all stated criteria including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide and within the scope as defined by the Range Statement

Assessment must take account of the endorsed assessment guidelines in the Business Services Training Package

Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated work environment

Assessment should reinforce the integration of the key competencies and the Business Services Common Competencies for the particular AQF Level Refer to the Key Competency Levels at the end of this unit

Organisation’s requirements may be included in:

Appropriate persons may include:

Appropriate dress and behaviour may relate to:

and may vary according to: