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Elements and Performance Criteria

1. Select equipment/resources
   • Business equipment or resources required to complete task are identified and accessed under direct instructions
   • Quantities and resources are correctly estimated to complete the task
   • Equipment is checked for serviceability in accordance with equipment instructions
2. Operate equipment
   • Equipment is operated in accordance with manufacturer's instructions and under direct instructions
   • Equipment faults are accurately identified and action taken to ensure equipment is repaired in accordance with manufacturer's instructions
   • Repairs outside area of operator's responsibility are reported to appropriate persons
3. Maintain equipment/resources
   • Equipment/resources to support completion of tasks are maintained under direct instructions
   • Maintenance is undertaken to ensure equipment meets manufacturer's specifications
   • Records concerning equipment/resources are maintained under direct instructions
   • Equipment and resources are stored under direct instructions

Required Skills

Not applicable

Evidence Required

Critical Aspects of Evidence

Provides evidence of listening carefully and following instructions on how to select and operate equipment

Undertakes routine maintenance while following instructions in accordance with operating manual and

Communicates faults andor risks to appropriate people

Underpinning Knowledge

At this level the learner must demonstrate knowledge by recall in a narrow range of areas

Relevant legislation from all levels of government which affect business operation especially in regard to Occupational Health and Safety and environmental issues equal opportunity industrial relations antidiscrimination and diversity

Relevant industry codes of practice

Knowledge of the organisations policies plans and procedures that relate to the use of business equipment

Understanding the functions of a range of business equipment

Knowledge of the correct shutdown procedures for a range of business equipment

Knowledge of common equipment faults

Knowledge of routine maintenance procedures

Underpinning Skills

Literacy skills to identify work requirements and process basic relevant workplace documentation

Communication skills to identify lines of communication request advice effectively question follow instructions receive feedback and report equipment faults

Problem solving skills to solve routine problems related to business equipment and to determine appropriate fault repair actions while under direct supervision

Technology skills to use business equipment under direction

Ability to relate to people from a range of social cultural and ethnic backgrounds and physical and mental

Resource Implications

The learner and trainer should have access to appropriate documentation and resources normally used in the workplace

Consistency of Performance

In order to achieve consistency of performance evidence should be collected over a set period of time which is sufficient to include dealings with an appropriate range and variety of situations

Contexts of Assessment

Competency is demonstrated by performance of all stated criteria including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide and within the scope as defined by the Range Statement

Assessment must take account of the endorsed assessment guidelines in the Business Services Training Package

Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment

Assessment should reinforce the integration of the key competencies and the Business Services Common Competencies for the particular AQF Level Refer to the Key Competency Levels at the end of this unit

Key Competency Levels

Collecting analysing and organising information Level to identify resource needs

Communicating ideas and information Level to collect information

Planning and organising activities Level to complete a task

Working with teams and others Level to complete scheduled tasks

Using mathematical ideas and techniques Level as an aid to measure and schedule tasks

Solving problems Level to identify equipment faults

Using technology Level to complete allocated tasks

Please refer to the Assessment Guidelines for advice on how to use the Key Competencies

Critical Aspects of Evidence

Provides evidence of listening carefully and following instructions on how to select and operate equipment

Undertakes routine maintenance while following instructions in accordance with operating manual and

Communicates faults andor risks to appropriate people

Underpinning Knowledge

At this level the learner must demonstrate knowledge by recall in a narrow range of areas

Relevant legislation from all levels of government which affect business operation especially in regard to Occupational Health and Safety and environmental issues equal opportunity industrial relations antidiscrimination and diversity

Relevant industry codes of practice

Knowledge of the organisations policies plans and procedures that relate to the use of business equipment

Understanding the functions of a range of business equipment

Knowledge of the correct shutdown procedures for a range of business equipment

Knowledge of common equipment faults

Knowledge of routine maintenance procedures

Underpinning Skills

Literacy skills to identify work requirements and process basic relevant workplace documentation

Communication skills to identify lines of communication request advice effectively question follow instructions receive feedback and report equipment faults

Problem solving skills to solve routine problems related to business equipment and to determine appropriate fault repair actions while under direct supervision

Technology skills to use business equipment under direction

Ability to relate to people from a range of social cultural and ethnic backgrounds and physical and mental

Resource Implications

The learner and trainer should have access to appropriate documentation and resources normally used in the workplace

Consistency of Performance

In order to achieve consistency of performance evidence should be collected over a set period of time which is sufficient to include dealings with an appropriate range and variety of situations

Contexts of Assessment

Competency is demonstrated by performance of all stated criteria including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide and within the scope as defined by the Range Statement

Assessment must take account of the endorsed assessment guidelines in the Business Services Training Package

Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment

Assessment should reinforce the integration of the key competencies and the Business Services Common Competencies for the particular AQF Level Refer to the Key Competency Levels at the end of this unit

Key Competency Levels

Collecting analysing and organising information Level to identify resource needs

Communicating ideas and information Level to collect information

Planning and organising activities Level to complete a task

Working with teams and others Level to complete scheduled tasks

Using mathematical ideas and techniques Level as an aid to measure and schedule tasks

Solving problems Level to identify equipment faults

Using technology Level to complete allocated tasks

Please refer to the Assessment Guidelines for advice on how to use the Key Competencies

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Range Statement

Legislation, codes and national standards relevant to the workplace which may include:

award and enterprise agreements and relevant industrial instruments

relevant legislation from all levels of government which affect business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations, anti-discrimination and diversity

relevant industry codes of practice

Business equipment may include:

photocopier

printer

binder

answering machine

fax machine

telephone

Business resources may include:

facilities

equipment

human resources

Occupational Health and Safety resources

stock and supplies

Equipment instructions may include:

manufacturers guidelines

procedures manual

Occupational Health and Safety guidelines and procedures

training notes

Organisational requirements may be included in:

goals, objectives, plans, systems and processes

legal and organisation policy/guidelines and requirements

business and performance plans

confidentiality and security requirements

access and equity principles and practice

ethical standards

Occupational Health and Safety policies, procedures and programs

defined resource parameters

Appropriate persons may include:

supervisor

colleagues

external organisations

line management

Maintenance may include:

adding toner

cleaning equipment regularly

replacing paper

clearing paper jams

organising service calls

Records may include:

equipment service call forms

service repair forms

purchase orders

warranties

Legislation, codes and national standards relevant to the workplace which may include:

award and enterprise agreements and relevant industrial instruments

relevant legislation from all levels of government which affect business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations, anti-discrimination and diversity

relevant industry codes of practice

Business equipment may include:

photocopier

printer

binder

answering machine

fax machine

telephone

Business resources may include:

facilities

equipment

human resources

Occupational Health and Safety resources

stock and supplies

Equipment instructions may include:

manufacturers guidelines

procedures manual

Occupational Health and Safety guidelines and procedures

training notes

Organisational requirements may be included in:

goals, objectives, plans, systems and processes

legal and organisation policy/guidelines and requirements

business and performance plans

confidentiality and security requirements

access and equity principles and practice

ethical standards

Occupational Health and Safety policies, procedures and programs

defined resource parameters

Appropriate persons may include:

supervisor

colleagues

external organisations

line management

Maintenance may include:

adding toner

cleaning equipment regularly

replacing paper

clearing paper jams

organising service calls

Records may include:

equipment service call forms

service repair forms

purchase orders

warranties

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