This unit covers the competencies required to start up a personal computer or business computer terminal correctly navigate the desktop environment and use a range of basic functions

This unit is related to BSBCMNA Produce simple wordprocessed documents and BSBCMNA Create and use simple spreadsheets Consider coassessment with BSBCMNA Develop keyboard skills

This unit is related to BSBCMN213A Produce simple wordprocessed documents and BSBCMN214A Create and use simple spreadsheets. Consider co-assessment with BSBCMN108A Develop keyboard skills.

Common

Element

Performance Criteria

Start computer and basic system information and features

Computer is started or user logged on according to user procedures

Basic functions and features are identified using system information

Desktop configuration is customised if necessary with assistance from appropriate persons

Disks are erased and formatted as necessary

Available help functions are used as required

Navigate and manipulate desktop environment

Desktop icons are correctly selected opened and closed to access features directoriesfolders files network devices recycle bin and waste basket

Different roles and parts of the desktop window are identified for particular functions

Desktop windows are opened resized and closed for navigation purposes

Shortcuts from the desktop are created if necessary with assistance from appropriate persons

Organise basic directory and folder structures

Directoriesfolders with subdirectoriessubfolders are created and suitably named

Directoryfolder attributes size dates etc are identified

Subdirectoriesfolders are moved between directoriesfolders

Directoriesfolders are renamed as required

Directoriesfolders and subdirectoriesfolders are accessed via different paths

Organise files for use andor organisational requirements

The most commonly used types of files in a directoryfolder are identified

Files are created and suitably named when required

Groups of files are selected and opened and renamed as required

Files are copied or cut and pasted across directories

Files are copied to disk where necessary

Deleted files are restored as necessary

Software tools are used to locate files

Print information

Information printed from installed printer

Progress of print jobs viewed and deleted as required

Default printer is changed for installed list if available

Shutdown computer

All open applications are closed

Computer is shutdown in accord with user procedures

Critical Aspects of Evidence

Ability to perform start up and filing procedures file name conventions and

To navigate and manipulate the desktop environment within the range of assigned workplace tasks

Underpinning Knowledge

At this level the learner must demonstrate knowledge by recall in a narrow range of areas

Relevant legislation from all levels of government which affect business operation especially in regard to Occupational Health and Safety and environmental issues equal opportunity industrial relations antidiscrimination and diversity

Organisational benchmarks for keyboarding

Basic ergonomics of keyboard and computer use

Main types of computers and basic features of different operating system

Main parts of a computer

Storage devices and basic categories of memory

Relevant types of software

Suitable file naming conventions

General security viruses privacy legislation and copyright

Underpinning Skills

Literacy skills to identify work requirements and to comprehend basic workplace documents and interpret basic user manuals

Communication skills to identify lines of communication request advice effectively question follow instructions and receive feedback

Problem solving skills to solve routine problems in the workplace while under direct supervision

Technology skills to use equipment safely while under direction basic keyboard and mouse using skills and logging procedures relating to accessing a PC

Ability to relate to people from a range of social cultural and ethnic backgrounds and physical and mental

Resource Implications

The learner and trainer should have access to appropriate documentation and resources normally used in the workplace

Consistency of Performance

In order to achieve consistency of performance evidence should be collected over a set period of time which is sufficient to include dealings with an appropriate range and variety of situations

Contexts of Assessment

Competency is demonstrated by performance of all stated criteria including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide and within the scope as defined by the Range Statement

Assessment must take account of the endorsed assessment guidelines in the Business Services Training Package

Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment

Assessment should reinforce the integration of the key competencies and the Business Services Common Competencies for the particular AQF Level Refer to the Key Competency Levels at the end of this unit