This unit covers the skills and knowledge required to exercise initiative and influence others in a business environment It includes making decisions in accordance with organisational requirements

This unit is related to BSBCMNA Work effectively in a business environment and BSBFLMA Lead work teams

This unit is related to BSBCMN201A Work effectively in a business environment and BSBFLM404A Lead work teams.

Common

Element

Performance Criteria

Model high standards of business practices

Own work practices are consistent with organisational requirements and with agreed roles and responsibilities

Personal work goals are identified prioritised and pursued in accordance with organisations goals and objectives

Own work practices and behaviour are amended to reflect performance feedback and promote continuous improvement

Practices detrimental to the organisation are identified and communicated within appropriate organisational requirements

Influence individuals and groups positively

Initiative style is consistent with organisational requirements and agreed roles and responsibilities

Opportunities are identified and used to raise awareness and commitment to the goals and values of the organisation

Appropriate negotiation skills are used to promote group consensus and a common understanding of organisational requirements

Coaching and mentoring assistance is provided to individuals and groups to support the achievement of work priorities

Encouragement is provided to others to develop innovative practices and strategies consistent with organisational requirements

Regular performance feedback is provided to individuals and groups in accordance with organisational requirements

Make informed decisions

Decision making processes are participative and used to review work of the group and to allocate appropriate responsibilities

Parameters for decisions are clear and options arebased on valid and reliable information

Decisions are consistent with applicable ethical and regulatory obligations and organisational requirements

Feedback is given to clarify the impact of decisions

Critical Aspects of Evidence

Giving constructive feedback

Communicating priorities and goals and actions

Facilitating achievement of personal goals and work objectives

Working effectively in a team environment

Consulting with colleagues to encourage a process of continuous improvement

Underpinning Knowledge

At this level the learner must demonstrate some relevant theoretical knowledge

The relevant legislation from all levels of government that affects business operation especially in regard to Occupational Health and Safety and environmental issues equal opportunity industrial relations andantidiscrimination

The principles and techniques associated with influencing others establishing effective consultative processes and making decisions

Knowledge of the characteristics of a positive role model

Knowledge of methods which can be used to monitor and introduce practices to improve work performance

Understanding principles and techniques associated with the organisation of teams team goal setting and devolving responsibilityaccountability to teams

Understanding the use of feedback to achieve positive outcomes

Knowledge of the organisations policies plans and procedures

Knowledge of information systems and their use

Principles of effective negotiation

Underpinning Skills

Literacy skills for reading and understanding the organisations procedures own work goals and objectives

Proofreading and editing skills for checking own work

Communication skills to request advice receive feedback and work with a team

Conflict management skills to maintain effective relationships

Planning skills to organise work arrangements

Evaluation skills for assessing outcomes

Problem solving skills to solve routine difficulties

Ability to relate to people from a range of social cultural and ethnic backgrounds and physical and mental abilities

Resource Implications

The learner and trainer should have access to appropriate documentation and resources normally used in the workplace

Consistency of Performance

In order to achieve consistency of performance evidence should be collected over a set period of time which is sufficient to include dealings with an appropriate range and variety of situations

Contexts of Assessment

Competency is demonstrated by performance of all stated criteria including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide and within the scope as defined by the Range Statement

Assessment must take account of the endorsed assessment guidelines in the Business Services Training Package

Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment

Assessment should reinforce the integration of the key competencies and the Business Services Common Competencies for the particular AQF Level Refer to the Key Competency Levels at the end of this unit

Negotiation skills may include: