Elements and Performance Criteria
- Identify and develop opportunities for improved work practices
- Options for change incorporate identified improvements to work practices and procedures
- Risk factors affecting change are analysed to identify potential constraints
- Change is planned and resourced to promote the introduction and management of new processes
- Benefits of change are clear and consistent with organisational requirements
- Timelines and targets for implementation are realistic and support the achievement of change
- Lead team to foster innovative work practices
- Facilitate commitment to workplace change
- Opinions and suggestions on improving work practices are encouraged to facilitate participation in change processes
- Goals and objectives of change are communicated clearly and promptly to individuals and teams
- Business technology is used to manage and provide access to information on progress towards objectives of change
- Mentoring and coaching is provided to support individuals and groups in introduction of change
- Decisions to overcome problems in the implementation of change are made in consultation with designated individuals and groups
- Effective relations and communications are maintained with clients and stakeholders during the process of change
- Monitor and evaluate change
- Organisation's systems and technology are used to monitor progress towards objectives
- Team members are actively encouraged to reflect on team activities and opportunities for improvement and innovation
- Team activities are evaluated based on feedback from team members, management, clients and other interested people
- Suggestions for work improvements made by team members are positively received and acted on where appropriate
- Evidence and information on the impact of change is accurate, relevant and reported within organisational requirements
- Recommendations for improving methods or techniques to manage change are negotiated with designated individuals and groups using appropriate negotiation skills
- Systems, records and reporting procedures are maintained according to organisational requirements
- Feedback on individual and group work practices is prompt and constructive