Elements and Performance Criteria
- Clarify compliance issues on which liaison is required
- Confirm and clarify with relevant internal and external personnel, compliance issues requiring communication
- Seek and/or obtain information during the liaison activity on applicable compliance requirements and related compliance program/management system and summarise in an appropriate format
- Identify, source and interpret sections of relevant Australian and international standards in terms of processes to be followed for promotional and liaison activities
- Identify the target groups for promotional or liaison activities
- Using appropriate means, identify groups that need to be aware of the organisation’s compliance program/management system or that may need to be contacted about compliance issues
- Record information on identified target groups and store in an appropriate format for use in activities to promote the compliance program/management system
- Identify contacts for liaison
- Develop an action plan for the promotional and liaison activities
- Access and review details of the organisation’s compliance program/management system
- List internal and external persons and organisations that need to be aware of specific aspects of the compliance program/management system in compliance management promotional and liaison activities
- Prepare an action plan for the compliance management promotional and liaison activities in collaboration with relevant internal and external personnel
- Assign resources for promotional and liaison activities
- Prepare to implement the planned compliance management promotional and liaison activities and negotiate a suitable budget with authorised personnel for approval
- Assign or acquire physical and human resources for the execution of the planned promotional and liaison activities, in accordance with the approved action plan
- Communicate with identified contacts
- Make initial contact with identified internal and/or external contacts using appropriate communication techniques
- Ensure the requirements for seeking information are clearly explained and communicated
- Apply effective interpersonal skills during all communication activities
- Provide accurate and clear details in written, electronic or oral form using appropriate techniques in accordance with relevant internal and external requirements
- Record details of communications conducted as part of compliance related promotional and liaison activities in an appropriate format
- Manage promotional and liaison activities
- Brief managers and personnel on their roles and responsibilities in the compliance management promotional and liaison activities
- Monitor compliance management promotional and liaison activities against objectives, established performance criteria, milestones and budget targets
- Take appropriate action to ensure promotional activities achieve the planned outcomes within project limits
- Evaluate promotional and liaison activities
- Collect data and performance indicators from appropriate sources, on the outcomes of compliance management promotional and liaison activities
- Analyse collected evaluation data in terms of planned outcomes and performance criteria
- Summarise the results of the promotional and liaison activities and document identified issues and related recommendations
- Document promotional activities
- Record, store and disseminate details of the execution of planned compliance management promotional and liaison activities in accordance with the organisation’s policies and procedures
- Prepare and submit reports on the compliance management promotional and liaison activities and ensure the outcomes are relevant to internal and external personnel
- Refer recommendations on improvements to compliance management promotional and liaison activities to relevant managers for appropriate action
- Organise and incorporate information on contacts established during compliance management liaison activities in an appropriate listing of contacts for future liaison activities