Required skills

analytical skills to analyse relevant workplace information and data and to make observations and connections between workplace tasks and interactions in relation to people activities equipment environment and systems

communication teamwork and leadership skills to

read and interpret an organisations reports policies and procedures in order to develop business continuity management plans

effectively communicate and work with a diverse range of individuals at all levels during and after a disruptive event

effectively negotiate the trust and confidence of colleagues and stakeholders

effectively undertake detailed business impact assessment activities across the spectrum of the organisations stakeholders

information technology skills to effectively respond to information technology issues

initiative and enterprise skills to generate a range of options in response to a disruptive event

planning and organisational skills to participate in or to establish the organisations improvement and planning processes

presentation skills to develop and present reports or presentations that deal with complex ideas and concepts and to articulate information and ideas clearly

research skills to undertake the necessary background research for risk and vulnerability assessment business impact assessment and business continuity plan

risk management and project planning skills to effectively develop and execute potentially complex business continuity planning strategies and plans

stress management skills to work effectively and positively under the pressure of a major incident or situation within the workplace

Required knowledge

AustralianNew Zealand Standard ASNZS Risk Management

AustralianNew Zealand Standard HandbookASNZS HB Business Continuity Management

organisations policies and procedures including business continuity strategies

overall operations of the organisation including existing data and information systems paper and digital recordkeeping systems

past and current internal external and industry disruptions

relevant legislation and regulations that impact on business continuity such as OHS environment duty of care contract company freedom of information industrial relations emergency management privacy and confidentiality due diligence records management

types of available insurance what is required and insurance providers in relation to business continuity planning

types of available recoverable services

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

knowledge of the organisations overall business continuity framework and how it interrelates with the critical business functions

development and implementation of a business continuity plan that includes appropriate links to emergency response disaster recovery plans and detailed continuity and recovery strategies

effective management of the communication and staff development activities relating to business continuity risk and vulnerability assessment

Context of and specific resources for assessment

Assessment must ensure

access to workplace business continuity documentation

access to feedback from teams and management

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the participant

work based projects or case studies

observation of presentations

oral or written questioning to assess knowledge of business continuity management framework and business continuity plans

review of documented critical success factors and goals or objectives for area

review of risks prioritised for risk treatment and disruption scenarios

evaluation of business impact assessment

evaluation of business continuity and communication strategies and plans

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended

Corporate risk may include:

Organisations may include:

Risk may include:

Critical business functions may include:

Dependencies may include:

Interdependencies may include:

Business impact assessment/s may include:

Disruption scenarios may include:

Management may include:

Risk treatment may include:

Emergency response strategies may include:

Continuity strategies may include:

Recovery strategies may include:

Resources may include:

Business continuity plan/s may include:

Stakeholders may include:

Communication plan may include:

Exercises may include: