Required skills

analytical skills to

assess relevant workplace information and data to determine and utilise resources activities equipment environment and systems

investigate a critical incident and provide recommendations and remedies

communication teamwork and leadership skills to

read and interpret an organisations reports policies and procedures in order to establish and review business continuity management framework

effectively and calmly communicate and work with a diverse range of individuals at all levels during and after a disruptive event

review and report on a critical incident to all relevant parties including being able to provide submissions to the chief executive officer CEO Board and Directors

effectively negotiate the trust and confidence of an organisations personnel

demonstrate leadership across the organisation by acting as a positive role model

information technology skills to understand complex information technology issues within the organisations environment

initiative enterprise and problem solving skills to

translate a range of ideas into appropriate action when a disruptive event occurs

solve problems individually and in teams in response to changing environments

planning and organisational skills to establish and monitor the organisations improvement and planning processes

presentation skills to develop and present reports or presentations that deal with complex ideas and concepts and to articulate information and ideas clearly to an appropriate audience

project planning skills to effectively develop and execute potentially complex business continuity management frameworks and to analyse and provide advice on business continuity management plans

research skills to undertake the necessary background research for the development and monitoring of the business continuity management framework

stress management skills to work effectively and positively under the pressure of a major incident or situation within the workplace

Required knowledge

AustralianNew Zealand Standard ASNZS Risk Management

AustralianNew Zealand Standard HandbookASNZS HB Business Continuity Management

circumstances barriers andor interruptions that will disrupt damage or inhibit the continuation of critical business functions

organisations current functionalityincluding existing data and information systems

organisations internal and external dependencies and interdependencies

organisations policies and procedures including risk management strategy

past and current internal external and industry disruptions

relationship of the business continuity management framework to other business processes

relevant legislation and regulations that impact on business continuity such as OHS environment duty of care contract company freedom of information industrial relations privacy and confidentiality due diligence records management

types of available insurance what is required and insurance providers in relation to business continuity planning

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

knowledge and understanding of an organisations culture and capabilities and the need for sustainable business continuity management planning

demonstrated ability to think strategically and to work effectively with others to establish a business continuity management framework for an organisation

Context of and specific resources for assessment

Assessment must ensure

access to workplace business continuity documentation

access to feedback from teams and all levels of management

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct questioning combined with review of portfolios of evidence

third party workplace reports of onthejob performance by the participant

observation of presentations

work based projects or case studies

oral or written questioning to assess knowledge of business continuity management framework

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended

Relevant personnel may include:

Governance structures may include:

Management may include:

Resources may include:

Tools may include:

Exercises may include:

Pre and post activation may include:

Dependencies may include:

Interdependencies may include: