Elements and Performance Criteria
- Identify design elements
- Develop detailed specifications
- Review facility design principles to confirm appropriateness of design
- Delegate facility design elements to appropriately experienced specialist/s for detailed specification
- Benchmark facility design against world-class standards to demonstrate appropriateness of specifications
- Confirm design specifications with stakeholders
- Evaluate resources
- Integrate design components
- Prepare viable project management plan for the integration of new facility resources
- Use project management tools throughout the integration process
- Prepare contingency plans to meet all reasonable costs
- Develop effective testing procedures and plans for all resources
- Maintain vigilance over budget, quality of supplied resources, and quality of work
- Communicate progress and concerns arising to senior management in a timely way
- Launch customer contact facility
- Prepare viable project management plan for the launch of the new customer contact facility
- Use project management tools throughout launch process
- Communicate launch parameters to relevant stakeholders
- Establish prelaunch operational test procedures and launch plans
- Supervise launch to completion according to plans and contingencies
- Review launch and debrief with stakeholders to plan followup actions