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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

Required Skills

Required skills

culturally appropriate communication skills to relate to people from diverse backgrounds and people with diverse abilities

problemsolving and initiative skills to recognise and address own responses to difference

problemsolving and initiative skills to recognise and address own responses to difference.

Required knowledge

key provisions of relevant legislation from all forms of government that may affect aspects of business operations such as

antidiscrimination legislation

antidiscrimination legislation

ethical principles

codes of practice

occupational health and safety

major groups in the community and work environment as defined by cultural religious and other traditions and practices

reasonable adjustments that facilitate participation by people with a disability

value of diversity to the economy and society in terms of workforce development Australias place in the global economy innovation and social justice

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

adjusting language and behaviour as required by interactions with diversity

awareness of diversity issues

knowledge of relevant legislation

Context of and specific resources for assessment

Assessment must ensure

access to an actual workplace or simulated environment

examples of diversity issues in the workplace

examples of documents relating to diversity policies and procedures

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

analysis of responses to case studies and scenarios

direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

oral or written questioning to assess knowledge of sourcing support about workplace diversity

review of documentation outlining the knowledge skills and experience of others in relation to team objectives

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

workplace effectiveness units

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Individual differences may include:	ability age belief systems/values culture expertise/experience/working styles gender interests interpersonal style language mental ability past experiences physical characteristics politics race religion sexual orientation thinking and learning styles.
Colleagues may include:	internal customers junior staff managers and supervisors peers stakeholders.
Legislative requirements may include:	disability discrimination legislation human rights and equal opportunity legislation racial and sex discrimination legislation.
Enterprise guidelines may include:	codes of conduct or ethics diversity policies human resources policies and procedures.