Required skills

communication skills to interact and negotiate in a range of crosscultural contexts in relation to the business of international education to interact appropriately with students coworkers partners and other stakeholders

initiative and enterprise skills to take account of cultural contexts similarities and differences in crosscultural communication

learning skills to identify and apply multiple perspectives and interpretations and appropriate protocols and language

literacy skills to research academic theories of culture and to present them in plain English

problemsolving skills to negotiate in difficult and complex situations

teamwork skills to work effectively with groups and teams

technology skills to research online and to use libraries for gaining knowledge and information about culture

Required knowledge

communication styles and methods and cultural protocols for use with people from a range of countries

definitions of culture and cultural diversity based on a number of theoretical models

identification of cultural bias inherent in any conceptual model of culture

implicit and explicit similarities and differences within and between countries and cultures

important cultural features of selected countries

occupational health and safety protocols for interactions with people at work particularly duty of care requirements

personal cultural assumptions shaping expectations and outcomes

sources of assistance for international students and visitors including location of and access to interpreters

special types of communications for the international education environment

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

applying crosscultural knowledge and protocols

effectively communicating with diverse groups and individuals in the workrelated environment

knowledge of communication styles and methods and cultural protocols for use with people from a range of countries

Context of and specific resources for assessment

Assessment must ensure

activities are related to an international education context

access to educationrelated workplace context in which crosscultural communication and negotiation are required

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate performance in researching issues in international education

evaluation of supervisors reports on how the candidate applies knowledge of culture and cultural diversity

analysis of projects responses to problembased case studiesrelated task completed records and reports developed by the candidate

review of analysis of interaction between the key elements of culture and cultural diversity

review of evaluation of teaching styles educational practices and delivery and assessment methods in selected countries

evaluation of formal and informal coaching and training strategies applied to improve organisational crosscultural communication practices and strategies

oral or written questioning to assess knowledge of personal cultural assumptions shaping expectations and outcomes

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

with other units in the qualification in which this unit is packaged

Culture is:

Cultural diversity is:

Significant events may include:

Key characteristics of education and training systems may include:

Cultural differences in learning behaviour may include:

Business practices may include:

Cultural norms in the workplace may include: