Elements and Performance Criteria
- Establish client requirements for information provision
- Organise and maintain supplies of material
- Refer to procedures for providing material for planning production, assembly, packaging and distributing information packages
- Assemble material for the needs of individual clients and client groups, according to inventory establishment
- Maintain stocks of material at established inventory levels, and identify and respond to shortfalls
- Facilitate production and collection of material to ensure inventory levels are maintained
- Provide information relevant to individual clients and client groups
- Provide assembled and checked material to clients at the specified destinations on time, according to organisational policies and procedures
- Facilitate compliance with relevant legislative and regulatory requirements for provision and distribution of material
- Monitor communication and process flow to ensure ontime dispatch of requested material to specified persons and destinations
- Seek advice from relevant personnel in client services situations where information provision may require departure from regular practices
- Contribute to the continuous improvement process for information provision
- Apply client services policy, guidelines and procedures for information provision when performing work role activities
- Perform work effectively within a team environment to facilitate quality of information provision in client services
- Carry out followup to gauge client satisfaction regarding information provision
- Use feedback to promote continuous improvement in own work and for input into organisational quality client services processes for information provision
- Provide input through team communication regarding organisational policies and procedures, and development or review of information provision services to clients