Elements and Performance Criteria
- Assist in planning events and programs for international clients and other stakeholders
- Participate in team meetings to plan events and programs
- Clarify and record team roles, own work role and task responsibilities
- Identify and record requirements for information, material and services during the planning stages
- Complete planningrelated tasks on time and in accordance with team and work role requirements
- Implement organisational policy and procedures for facilitating at international education events and programs
- Comply with relevant legislative and regulatory requirements applicable to international education events and programs
- Assist in preparing for international education events and programs
- Collate and package appropriate information according to the event or program plan
- Check stocks of material for quality and sufficiency, and confirm storage and distribution details
- Report identified shortfalls in material and order, in line with organisational procedures
- Prepare relevant material as needed
- Make arrangements with relevant clients and other stakeholders according to the requirements of the event, program and organisational procedures
- Assist in identifying and arranging supply of required facilities, equipment and material for events and programs
- Assist with booking and confirming domestic and international travel, accommodation and venues as required by particular event or program
- Make information presentations on international education events and programs
- Contribute to international education events and programs
- Check and arrange delivery of required material and equipment to specified client or other stakeholder destinations on time and in line with organisational policy and procedures
- Ensure relevant legislative and regulatory requirements are met in relation to the distribution of goods and material
- Monitor communication and process flow to ensure ontime dispatch of requested material and resources for events and programs to specified persons and destinations
- Provide assistance to event or session presenters to facilitate smooth presentations
- Provide assistance and support to clients and stakeholders, as needed, during events and programs
- Seek advice from relevant personnel if situations or issues arise that require departure from regular practices
- Contribute to continuous improvement processes for international education events and programs
- Follow organisational policies and procedures for facilitating events and programs, in accordance with work role activities
- Apply crosscultural communication skills and strategies to facilitate events and programs
- Perform work effectively within a team environment to assist facilitation of events and programs
- Assist in determining client satisfaction regarding event and program outcomes
- Use feedback from stakeholders to promote continuous improvement in own work
- Provide input to organisational policy and procedures review and development on facilitation of events and programs