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Elements and Performance Criteria

  1. Assist in planning events and programs for international clients and other stakeholders
  2. Assist in preparing for international education events and programs
  3. Make information presentations in relation to international education events and programs
  4. Contribute to international education events and programs
  5. Contribute to the continuous improvement processes for international education events and programs

Required Skills

Required skills

communication skills to interact effectively in an intercultural context with clients coworkers and other stakeholders in relation to events and programs to make information presentations at events

initiative and enterprise skills to suggest improvements to event and planning processes

learning skills to improve own work performance and to adjust work practices to the satisfaction of the organisation

planning and organising skills to assist with event or program activities in accordance with job role

problemsolving skills to deal with changes and contingencies which may arise before or during events and programs

numeracy skills to organise supply of adequate resources for event

selfmanagement skills to work independently on allotted eventrelated tasks

technology skills to use a computer and other office equipment to carry out allotted tasks in relation to event or program

Required knowledge

communication networks lines and strategies

coordinator and team roles for planning and facilitating events and programs

information presentation strategies

information provision and distribution strategies

internal and external clients presenters and support people involved in managing and participating in events and programs

relevant legislative and regulatory compliance issues in relation to facilitating international education events and programs

relevant organisational policy and procedures

resource requirements for international education events and programs

stakeholders in international education events and programs

team behaviour and participation

travel and accommodation requirements for international education events and programs coordination

types purposes and formats of international education events and programs

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

applying crosscultural communication strategies in relation to international education events and programs

assisting with planning and facilitating international education events and programs

knowledge of relevant legislative and regulatory compliance issues

Context of and specific resources for assessment

Assessment must ensure

access to opportunities to participate in a range of practical exercises and projects

access to relevant documents

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

evaluation of supervisors reports

analysis of projects case studies completed records and reports developed by the candidate

review of documentation recording requirements for information material and services during the planning stages

oral or written questioning to assess knowledge of travel and accommodation requirements for event and program coordination

evaluation of using feedback from stakeholders to promote continuous improvement in own work

observation of delivery of information presentations

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

other educational administration units

customer service units


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Events and programs may include:

briefings and social activities for student pre-departure

careers fairs, events and exhibitions

cultural festivals and religious celebrations such as Chinese New Year, Diwali

functions for welcoming agents and clients to the country

graduation and alumni events, dinners, award ceremonies

internal open days and information days

memorial services

multicultural days and activities

orientation sessions

overseas exhibitions and agent briefings

professional development orientation sessions, workshops, seminars, conferences

professional network events

recreational, social and educational activities

religious observances

social events connected to specific groups such as postgraduate dinners

trips and tours

various forums for disseminating information

visits to other international education provider's open days and information days

Organisational policy and procedures may include:

documented procedures for facilitating events and programs

international student-specific documented policies and procedures

Relevant legislative and regulatory requirements may include:

contracts and agreements with agents

current relevant legislation, regulations, industry codes of practice and policy (commonwealth and state/territory) relating to:

anti-discrimination including equal opportunity and equal employment opportunity, disability discrimination, racial intolerance

business compliance relevant to work roles

Education Services for Overseas Students (ESOS) Act 2000, and subsequent amendments and related legislation

contracts and agreements with agents

employment, education and training - relevant to onshore and offshore provision

environmental issues

immigration related policies and procedures for example from commonwealth government departments such as Department of Education, Science and Training (DEST), Department of Immigration and Citizenship (DIAC), Department of Health and Ageing (DOHA), Department of Foreign Affairs and Trade (DFAT )

National Code of Practice for Registration Authorities and Providers of International Education and Training

occupational health and safety (OHS)

privacy and confidentiality

quality assurance guidelines set by particular organisations e.g. cultural diversity, equity and access, critical incidents and workplace practices

Information may include:

information for students, staff, agents, presenters, support persons and other stakeholders covering:

contact lists and details of students, personnel, participants

organisational, educational, social, tourist and environmental information

program activities

programs, timetables, schedules and details for event presentations and delivery

relevant legislative, regulatory, standards information, including for OHS and security

travel information and advisories

information specific to agents and other clients:

course and campus information

educational standards and qualifications

English language requirements for prospective applicants

fees, refunds and grievance procedures

government guidelines and regulations relating to the ESOS Act

marketing and recruitment information

partner institution information

student services information

study tour schedules and agreements

travel schedules

updated agreements and renewals of contracts

information specific to conference, seminar or workshop facilitators, presenters, attendees and support personnel including:

available resources

contacts

event and program details including times, dates and venue

papers and presentation or facilitation requirements

Relevant clients and other stakeholders may include:

internal clients such as section, department or faculty staff

international students

other clients of the organisation such as parents of students, homestay providers, consular staff, overseas agents, government and private organisations, departments and agencies, other educational organisation

Presentations may include:

audio or video taped presentations

face-to-face delivery

information reports at team meetings

OHS workplace requirements

orientation information

presentation software or other presentation materials and electronic equipment

program information

Relevant personnel may include:

audience of presentation

coordinators, managers

team members

other stakeholders involved with facilitating event and program activities