Required skills

Required skills

ability to relate to people from a range of social cultural and ethnic backgrounds and physical and mental abilities

communication skills including listening

basic training skills including mentoring and coaching

planning and organising skills

problem solving skills

attributes

empathic

communicative

self aware

supportive

trusting

open

flexible

accommodating

initiating

loyal

fair

adaptable

Required knowledge

Required knowledge

relevant legislation from all levels of government that affects business operation especially in regard to occupational health and safety and environmental issues equal opportunity industrial relations and antidiscrimination

organisational policies and procedures

organisational goals objectives and plans at both tactical and strategic levels

organisational structure including organisational chart

learning and development options available within and through organisation

a general understanding of the principles and techniques of

group dynamics and processes

motivation

planning

negotiation

individual behaviour and difference

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

demonstrate leadership in contributing to team plans

lead and facilitate teamwork

actively communicate with management

manage communication within the team

induct new team members

implement performance management system

handle problems

Context of and specific resources for assessment

Assessment must ensure

that this unit can be assessed in the workplace or in a closely simulated work environment

access by the learner and trainer to appropriate documentation and resources normally used in the workplace

where assessment is part of a learning experience evidence will need to be collected over a period of time involving both formative and summative assessment

that examples of actions taken by candidate to contribute to team effectiveness are provided

Method of assessment

A range of assessment methods should be used to assess skills and knowledge The following examples are appropriate for this unit

Direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

Records produced from working in a team such as

reports

minutes or records of meetings

work journals or diaries

learning and development plans developed with team members

records of actions taken to address issues raised by team members

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended

Legislation, codes and national standards relevant to the workplace may include:

OHS considerations may include:

Team purpose, roles, responsibilities, goals, plans and objectives may include:

Feedback may refer to:

Relevant persons may include:

Responsibility for their actions may involve:

Communication may include:

Line manager/management may refer to:

Unresolved issues may include: