Elements and Performance Criteria
- Collect, analyse and communicate information and ideas
- Relevant information is collected from appropriate sources, analysed and shared with the work team to improve work performance
- Ideas and information are communicated in a manner which is appropriate and sensitive to the cultural and social diversity of the audience and any special needs
- Consultation processes are implemented to encourage employees to contribute to issues related to their work, and feedback in regard to outcomes is promptly relayed to the work team
- Contributions from internal and external sources are sought and valued in developing and refining new ideas and approaches
- Processes are implemented to ensure that issues raised are resolved promptly or referred to relevant personnel as required
- Develop trust and confidence
- All internal and external contacts are treated with integrity, respect and empathy
- The organisation's social, ethical and business standards are used to develop and maintain effective relationships
- Trust and confidence of colleagues, customers and suppliers is gained and maintained through competent performance
- Interpersonal styles and methods are adjusted to meet the organisation's social and cultural environment
- Other members of the work team are encouraged to follow examples set, according to organisation's policies and procedures
- Develop and maintain networks and relationships
- Manage difficulties into positive outcomes
- Difficulties are identified and analysed, and action is taken to rectify the situation within the requirements of the organisation and relevant legislation
- Colleagues are guided and supported to resolve work difficulties
- Workplace outcomes are regularly reviewed and improved in consultation with relevant personnel
- Poor work performance is managed within the organisation's processes
- Conflict is managed constructively within the organisation's processes