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Elements and Performance Criteria

  1. Implement operational plan
  2. Implement resource acquisition
  3. Monitor operational performance

Evidence Required

The Evidence Guide provides advice to inform and support appropriate assessment of this unit It contains an overview of the assessment requirements followed by identification of specific aspects of evidence that will need to be addressed in determining competence The Evidence Guide is an integral part of the unit and should be read and interpreted in conjunction with the other components of competency Assessment must reflect the endorsed Assessment Guidelines of the parent Training Package

Overview of Assessment Requirements

A person who demonstrates competence in this standard must be able to provide evidence that they are able to implement an operational plan This will include monitoring and adjusting operational performance producing shortterm plans for the department or section planning and acquiring resources and providing reports on performance as required

Specific Evidence Requirements

Required knowledge and understanding include

relevant legislation from all levels of government that affects business operation especially in regard to occupational health and safety and environmental issues equal opportunity industrial relations and antidiscrimination

the principles and techniques associated with

monitoring and implementing operations and procedures

resource planning and acquisition

resource management systems at the tactical implementation level

relevant budgeting and financial analysis interpretation and reporting requirements

methods for monitoring and reporting on performance

problem identification and methods of resolution

tactical risk analysis including identification and reporting requirements

contingency planning

alternative approaches to improving resource usage and eliminating resource inefficiencies and waste

alternative approaches to mentoring and coaching individuals and teams who have difficulty in performing to the required standard

Required skills and attributes include

ability to relate to people from a range of social cultural and ethnic backgrounds and physical and mental abilities

functional literacy skills to access and use workplace information and to prepare reports

skills to

monitor and maintain a safe workplace and environment

access and use feedback to improve operational performance

prepare recommendations to improve operations

access and use established systems and processes

coaching and mentoring skills to provide support to colleagues

Key competencies or generic skills relevant to this unit

The seven key competencies represent generic skills considered essential for effective work participation Innovation skills represent a further area of generic competence The bracketed numbering indicates the performance level required in this unit

Level represents the competence to undertake tasks effectively

Level represents the competence to manage tasks

Level represents the competence to use concepts for evaluating and reshaping tasks The bulleted points provide examples of how the key competencies can be applied for this unit

Communicating ideas and information

sharing information with team on strategies and processes for implementation providing feedback to team members on work performance

Collecting analysing and organising information

acquiring information for monitoring and reporting purposes and to aid in the implementation of the operational plan

Planning and organising activities

planning the acquisition of physical and human resources allocating work within the team

Working in a team

working cooperatively with team to achieve planned outcomes

Using mathematical ideas and techniques

carrying out calculations associated with resource usage and analysing and monitoring budget and financial plans

Solving problems

monitoring and implementing contingency plans to address unsatisfactory performance in all areas of the operation

Using technology

using technology to track monitor and report on implementation of operating plan

Innovation skills

creating innovative methods to achieve planned outcomes

Products that could be used as evidence include

documentation produced while implementing the operational plan such as

variations to operational plan rosters and staff allocation resource acquisition planning

actions taken to address resource shortfalls

monitoring of financial plans and budgets

contingency planning

risk management

learning and development plans for team members

materials developed for coaching mentoring and training

induction programs developed andor delivered

actions taken to address poor unsafe or excellent performance

actions taken to address issues and problems within work team

reviews of people management

advice and input into management decisions related to the operational plan

records of people management lessons learned

Processes that could be used as evidence include

how the operational plan was implemented

how contingency plan was implemented

how work has been allocated within work the team and the rationale for allocations

how team members were recruited guided and supported in performing their role including the induction process for new team members

how performance systems and process were monitored

how the budget and financial information were analysed and used

how the performance management system was implemented andor monitored within work team

examples of how consultation processes were conducted

how problems and issues within the work team have been addressed

how input and advice was provided to management in relation to human resource management

how own people management processes have been reviewed and evaluated and improvements identified reported and acted upon

Resource implications for assessment include

access by the learner and trainer to appropriate documentation and resources normally used in the workplace

Validity and sufficiency of evidence requires

that this unit can be assessed in the workplace or in a closely simulated work environment

that where assessment is part of a learning experience evidence will need to be collected over a period of time involving both formative and summative assessment

that examples of actions taken by candidate to implement the operational plan are provided

Integrated competency assessment means

this unit should be assessed with other frontline management units taken as part of this qualification as applicable to the candidates leadership role in a work team and as part of an integrated assessment activity

The Evidence Guide provides advice to inform and support appropriate assessment of this unit It contains an overview of the assessment requirements followed by identification of specific aspects of evidence that will need to be addressed in determining competence The Evidence Guide is an integral part of the unit and should be read and interpreted in conjunction with the other components of competency Assessment must reflect the endorsed Assessment Guidelines of the parent Training Package

Overview of Assessment Requirements

A person who demonstrates competence in this standard must be able to provide evidence that they are able to implement an operational plan This will include monitoring and adjusting operational performance producing shortterm plans for the department or section planning and acquiring resources and providing reports on performance as required

Specific Evidence Requirements

Required knowledge and understanding include

relevant legislation from all levels of government that affects business operation especially in regard to occupational health and safety and environmental issues equal opportunity industrial relations and antidiscrimination

the principles and techniques associated with

monitoring and implementing operations and procedures

resource planning and acquisition

resource management systems at the tactical implementation level

relevant budgeting and financial analysis interpretation and reporting requirements

methods for monitoring and reporting on performance

problem identification and methods of resolution

tactical risk analysis including identification and reporting requirements

contingency planning

alternative approaches to improving resource usage and eliminating resource inefficiencies and waste

alternative approaches to mentoring and coaching individuals and teams who have difficulty in performing to the required standard

Required skills and attributes include

ability to relate to people from a range of social cultural and ethnic backgrounds and physical and mental abilities

functional literacy skills to access and use workplace information and to prepare reports

skills to

monitor and maintain a safe workplace and environment

access and use feedback to improve operational performance

prepare recommendations to improve operations

access and use established systems and processes

coaching and mentoring skills to provide support to colleagues

Key competencies or generic skills relevant to this unit

The seven key competencies represent generic skills considered essential for effective work participation Innovation skills represent a further area of generic competence The bracketed numbering indicates the performance level required in this unit

Level represents the competence to undertake tasks effectively

Level represents the competence to manage tasks

Level represents the competence to use concepts for evaluating and reshaping tasks The bulleted points provide examples of how the key competencies can be applied for this unit

Communicating ideas and information

sharing information with team on strategies and processes for implementation providing feedback to team members on work performance

Collecting analysing and organising information

acquiring information for monitoring and reporting purposes and to aid in the implementation of the operational plan

Planning and organising activities

planning the acquisition of physical and human resources allocating work within the team

Working in a team

working cooperatively with team to achieve planned outcomes

Using mathematical ideas and techniques

carrying out calculations associated with resource usage and analysing and monitoring budget and financial plans

Solving problems

monitoring and implementing contingency plans to address unsatisfactory performance in all areas of the operation

Using technology

using technology to track monitor and report on implementation of operating plan

Innovation skills

creating innovative methods to achieve planned outcomes

Products that could be used as evidence include

documentation produced while implementing the operational plan such as

variations to operational plan rosters and staff allocation resource acquisition planning

actions taken to address resource shortfalls

monitoring of financial plans and budgets

contingency planning

risk management

learning and development plans for team members

materials developed for coaching mentoring and training

induction programs developed andor delivered

actions taken to address poor unsafe or excellent performance

actions taken to address issues and problems within work team

reviews of people management

advice and input into management decisions related to the operational plan

records of people management lessons learned

Processes that could be used as evidence include

how the operational plan was implemented

how contingency plan was implemented

how work has been allocated within work the team and the rationale for allocations

how team members were recruited guided and supported in performing their role including the induction process for new team members

how performance systems and process were monitored

how the budget and financial information were analysed and used

how the performance management system was implemented andor monitored within work team

examples of how consultation processes were conducted

how problems and issues within the work team have been addressed

how input and advice was provided to management in relation to human resource management

how own people management processes have been reviewed and evaluated and improvements identified reported and acted upon

Resource implications for assessment include

access by the learner and trainer to appropriate documentation and resources normally used in the workplace

Validity and sufficiency of evidence requires

that this unit can be assessed in the workplace or in a closely simulated work environment

that where assessment is part of a learning experience evidence will need to be collected over a period of time involving both formative and summative assessment

that examples of actions taken by candidate to implement the operational plan are provided

Integrated competency assessment means

this unit should be assessed with other frontline management units taken as part of this qualification as applicable to the candidates leadership role in a work team and as part of an integrated assessment activity


Range Statement

The Range Statement adds definition to the unit by elaborating critical or significant aspects of the performance requirements of the unit. The Range Statement establishes the range of indicative meanings or applications of these requirements in different operating contexts and conditions. The specific aspects which require elaboration are identified by the use of italics in the Performance Criteria.

Legislation, codes and national standards relevant to the workplace may include:

award and enterprise agreements and relevant industrial instruments

relevant legislation from all levels of government that affects business operation, especially in regard to occupational health and safety (OHS) and environmental issues, equal opportunity, industrial relations, anti-discrimination and recordkeeping standards and legislation

relevant industry codes of practice

OHS considerations may include:

provision of information about OHS legislative requirements, guidelines and the organisation's OHS policies, procedures and programs

OHS practice as an ethical standard and legislative requirement

ensuring all employees are effectively trained in health and safety procedures and are regularly updated on OHS systems

OHS requirements are taken into consideration in the planning process

ensuring the organisation's OHS systems, procedures and records are regularly updated and reviewed

organisation's procedures for dealing with hazardous events are regularly updated and reviewed

key performance indicators include appropriate OHS procedures

Resource requirements may refer to:

human, physical and financial resources - both current and projected

stock requirements and requisitions

good and services to be purchased and ordered

Relevant personnel, colleagues and specialist resource managers may include:

managers

supervisors

other employees

colleagues and specialist resource managers

OHS committees and other people with specialist responsibilities

people from a wide range of social, cultural and ethnic backgrounds and physical and mental abilities

Operational plans may refer to:

tactical plans developed by the department or section to detail product and service performance

organisational plans

Key performance indicators may refer to:

measures for monitoring or evaluating the efficiency or effectiveness of a system, and which may be used to demonstrate accountability and to identify areas for improvements

Contingency planning may refer to:

rental, hire purchase or alternative means of procurement of required materials, equipment and stock

contracting out or outsourcing human resource and other functions or tasks

restructuring of organisation to reduce labour costs

strategies for reducing costs, wastage, stock or consumables

diversification of outcomes

recycling and re-use

finding cheaper or lower quality raw materials and consumables

seeking further funding

increasing sales or production

risk identification, assessment and management processes

succession planning

Consultation processes may refer to:

meetings, interviews, brainstorming sessions, email/intranet communications, newsletters or other processes and devices which ensure that all employees have the opportunity to contribute to team and individual operational plans

mechanisms used to provide feedback to the work team in relation to outcomes of consultation

The organisation's policies, practices and procedures may include:

those organisational guidelines which govern and prescribe operational functions, such as the acquisition and management of human and physical resources

Standard Operating Procedures

undocumented practices in line with organisational operations

organisational culture

Performance systems and processes may refer to:

formal processes within the organisation to measure performance, such as:

- Key Performance Indicators (KPIs)

- specified work outcomes

- individual and team work plans

- feedback arrangements

informal systems used by frontline managers for the work team in the place of existing organisation-wide systems

Designated persons/groups may include:

those who have the authority to make decisions and/or recommendations about operations such as workplace supervisors, other managers

other affected work groups or teams and groups designated in workplace policies and procedures

Systems, procedures and records may include:

individual and team performance plans

organisational policies and procedures relative to performance

databases and other recording mechanisms for ensuring records are kept in line with organizational requirements

The Range Statement adds definition to the unit by elaborating critical or significant aspects of the performance requirements of the unit. The Range Statement establishes the range of indicative meanings or applications of these requirements in different operating contexts and conditions. The specific aspects which require elaboration are identified by the use of italics in the Performance Criteria.

Legislation, codes and national standards relevant to the workplace may include:

award and enterprise agreements and relevant industrial instruments

relevant legislation from all levels of government that affects business operation, especially in regard to occupational health and safety (OHS) and environmental issues, equal opportunity, industrial relations, anti-discrimination and recordkeeping standards and legislation

relevant industry codes of practice

OHS considerations may include:

provision of information about OHS legislative requirements, guidelines and the organisation's OHS policies, procedures and programs

OHS practice as an ethical standard and legislative requirement

ensuring all employees are effectively trained in health and safety procedures and are regularly updated on OHS systems

OHS requirements are taken into consideration in the planning process

ensuring the organisation's OHS systems, procedures and records are regularly updated and reviewed

organisation's procedures for dealing with hazardous events are regularly updated and reviewed

key performance indicators include appropriate OHS procedures

Resource requirements may refer to:

human, physical and financial resources - both current and projected

stock requirements and requisitions

good and services to be purchased and ordered

Relevant personnel, colleagues and specialist resource managers may include:

managers

supervisors

other employees

colleagues and specialist resource managers

OHS committees and other people with specialist responsibilities

people from a wide range of social, cultural and ethnic backgrounds and physical and mental abilities

Operational plans may refer to:

tactical plans developed by the department or section to detail product and service performance

organisational plans

Key performance indicators may refer to:

measures for monitoring or evaluating the efficiency or effectiveness of a system, and which may be used to demonstrate accountability and to identify areas for improvements

Contingency planning may refer to:

rental, hire purchase or alternative means of procurement of required materials, equipment and stock

contracting out or outsourcing human resource and other functions or tasks

restructuring of organisation to reduce labour costs

strategies for reducing costs, wastage, stock or consumables

diversification of outcomes

recycling and re-use

finding cheaper or lower quality raw materials and consumables

seeking further funding

increasing sales or production

risk identification, assessment and management processes

succession planning

Consultation processes may refer to:

meetings, interviews, brainstorming sessions, email/intranet communications, newsletters or other processes and devices which ensure that all employees have the opportunity to contribute to team and individual operational plans

mechanisms used to provide feedback to the work team in relation to outcomes of consultation

The organisation's policies, practices and procedures may include:

those organisational guidelines which govern and prescribe operational functions, such as the acquisition and management of human and physical resources

Standard Operating Procedures

undocumented practices in line with organisational operations

organisational culture

Performance systems and processes may refer to:

formal processes within the organisation to measure performance, such as:

- Key Performance Indicators (KPIs)

- specified work outcomes

- individual and team work plans

- feedback arrangements

informal systems used by frontline managers for the work team in the place of existing organisation-wide systems

Designated persons/groups may include:

those who have the authority to make decisions and/or recommendations about operations such as workplace supervisors, other managers

other affected work groups or teams and groups designated in workplace policies and procedures

Systems, procedures and records may include:

individual and team performance plans

organisational policies and procedures relative to performance

databases and other recording mechanisms for ensuring records are kept in line with organizational requirements