Required skills

culturally appropriate communication skills to relate to people from diverse backgrounds and people with diverse abilities

communication and negotiation skills to establish franchisee obligations

problemsolving skills to address noncompliance

research skills to access necessary information

Required knowledge

occupational health and safety OHS requirements

specific to nature and type of franchise

generic to all workplaces

other relevant legislation codes of practice and national standards for example

legislation covering fire safety employment of staff and antidiscrimination dangerous goods liquor licensing food safety

Franchising Code of Conduct

franchise specific obligations

as per franchise agreement

as per updates and amendments to agreement over time

auditing requirements

penalties for noncompliance and context for franchisee obligations and legislative requirements

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

schedule of checks being undertaken associated with a broad statement of strategies to ensure compliance

compliance check schedule and examples of checks made

documented actions to address instances of noncompliance

demonstrated support to staff to assist with compliance

knowledge of relevant legislation codes of practice and national standards

Context of and specific resources for assessment

Assessment must ensure

access to an actual workplace or simulated environment

access to office equipment and resources

access to examples of real franchisee agreements and related documentation

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

review of action taken to address noncompliance

oral or written questioning to assess knowledge of franchisee arrangements

evaluation of strategies developed for compliance

review of documentation recording timing and outcomes of compliance checks

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended

Obligations under franchising agreement may include:

Legislative requirements may include:

Government may include:

Strategies may be:

Compliance checks may be:

Training may include: