Required skills

culturally appropriate communication skills to relate to people from diverse backgrounds and people with diverse abilities

research and analysis skills to conduct and plan market research

planning skills to meet learning needs

problemsolving skills to address issues which may arise during franchise establishment

Required knowledge

occupational health and safety OHS requirements

specific to nature and type of franchise

generic to all workplaces

specific to own safety such as manual handling

legislation codes of practice and national standards for example

Franchising Code of Conduct

legislation covering fire safety OHS employment of staff company law antidiscrimination and fair trading

required permits under commonwealth stateterritory and local government regulations and legislation

franchisee specific obligations as per franchise agreement

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

determining own suitability for the franchise

completing a business plan

identifying and planing learning needs

knowledge of relevant legislation codes of practice and national standards

Context of and specific resources for assessment

Assessment must ensure

access to an actual workplace or simulated environment

access to office equipment and resources

access to examples of real franchisee agreements and related documentation

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

review of business plan

analysis of responses to case studies and scenarios

evaluation of documented learning plan

observation of presentations on financing options

oral or written questioning to assess knowledge of franchisee arrangements

observation of performance in role plays

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended

Requirements for establishing a specific franchise may include:

Negotiations may include:

Others may include:

Financing options may include:

Permits may include:

Contracts and agreements may include:

Third parties may include: