Elements and Performance Criteria
- Determine strategies for delivery of human resources services
- Analyse strategic and operational plans to determine human resources requirements
- Consult line and senior managers to identify human resources needs within their area
- Develop options for delivery of human resources services
- Ensure options for human resources services comply with legislative requirements and organisational policies
- Develop and agree on strategies and action plans for delivery of human resources services
- Agree and document roles and responsibilities of human resources team, line managers, and external contractors
- Manage the delivery of human resources services
- Develop and negotiate service agreements between the human resources team, service providers and client groups
- Document and communicate service specifications, performance standards and timeframes
- Identify and arrange training support if required
- Agree and arrange monitoring of quality assurance processes
- Ensure that services are delivered by appropriate providers in accordance with service agreements and operational plans
- Identify and rectify underperformance of human resources team or service providers
- Evaluate human resources service delivery
- Manage integration of business ethics in human resources practices
- Ensure that personal behaviour is consistently ethical and reflects values of the organisation
- Ensure that Code of Conduct is observed across the organisation and that its expectations are incorporated in human resources policies and practices
- Observe confidentiality requirements in dealing with all human resources information
- Deal with unethical behaviour promptly
- Ensure that all human resources staff are clear about ethical expectations of their behaviour