Required skills

analytical skills to ensure system is practical and gathers necessary information

communication and conflictmanagement skills to deal with grievances disputes and disagreements that may arise

leadership skills to obtain support and endorsement of the performance management system across the organisation

training coaching mentoring and facilitation skills using a range of methods to cater for differences in learning styles to ensure managers are competent to deliver the systems

Required knowledge

characteristics of a learning organisation

equal employment opportunity diversity and antidiscrimination policies and legislation

grievance procedures

models for giving feedback and options for skill development

options in the design of performance management and talent management systems

role of performance management in relation to broader human resources and business objectives

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

development and implementation of

a performance management system that aligns with a human resource strategy

a formal feedback process

individual or group learning development plans

Context of and specific resources for assessment

Assessment must ensure access to appropriate documentation and resources normally used in the workplace

Method of assessment

The following assessment methods are appropriate for this unit

assessment of reports on performance management and performance development systems

direct questioning combined with review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the candidate

observation of demonstrated techniques in performance management

observation of presentations

review of plans for performance improvement and individual learning and development

review of reports generated to advise appropriate managers on progress and success rates of activities

oral or written questioning to assess knowledge of models for giving feedback and options for skill development and talent management

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

BSBHRMA Manage separation or termination

BSBHRM507A Manage separation or termination.

Employment situations may include:

Performance gaps may include:

Intervention may include:

Individual learning and development may include:

Appropriate providers include: