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Elements and Performance Criteria

  1. Analyse claims
  2. Establish rehabilitation/return to work program
  3. Monitor/evaluate rehabilitation/ return to work program

Required Skills

Required skills

communications skills to discuss health matters sensitively with a range of people and to represent the employer for disputed claims

negotiation skills to negotiate disputed claims

organisational and administrative skills to see that all claims are properly processed and that claimant is clear about what is happening and what to expect

Required knowledge

rehabilitation concepts and returntowork procedures

relevant legislation from all levels of government that affects business operation especially in regard to workers compensation occupational health and safety and environmental issues equal opportunity industrial relations and antidiscrimination

workers compensation tribunal procedures

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

critical analysis of the organisations rehabilitation returntowork programs

assessment of the strengths and weaknesses of the organisations approach to rehabilitation returntowork programs

knowledge of relevant legislation

Context of and specific resources for assessment

Assessment must ensure

access to appropriate documentation and resources normally used in the workplace

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

analysis of responses to case studies and scenarios

assessment of written reports

direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

observation of performance in role plays

oral or written questioning to assess knowledge of workers compensation tribunal procedures

review of risk analysis undertakenof a proposed returntowork program

evaluation of contact and support organised between provider and employee

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

other units from the Diploma of Human Resource Management


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Claims may include:

sick leave claim/application

workers compensation claims

Rehabilitation provider may be any authorised health professional including:

case managers

counsellors or psychotherapists

pain or injury management specialists

physiotherapists

Alternative duties may include:

limited range of duties in their normal job

new position

specific tasks which will not aggravate the injury or condition

Risk analysis means:

determination of the likelihood of a negative event preventing the organisation meeting its objectives and the likely consequences of such an event on organisational performance

Mitigation means:

action taken to reduce or eliminate risk identified

Workers compensation authorities means:

relevant body, court, tribunal or commission having jurisdiction in respect to workers compensation matters

Evaluation means:

determining the extent to which the program meets its objective in respect to timeframes, success rates, cost and impact on the organisation