Elements and Performance Criteria
- Develop mediation guidelines
- Research and collate history of disputes and dispute resolution within the organisation, including triggers for disputes
- Consult identified key stakeholders to determine requirements related to mediation
- Determine mediation requirements within the organisation
- Research and document models and systems for mediation
- Identify and document parameters for a mediation system from consultation and research process
- Draft and validate guidelines for mediation with stakeholders
- Obtain endorsement for guidelines from senior management team
- Circulate guidelines and train mediators in guidelines and procedures
- Prepare for mediation
- Identify parties in dispute requiring mediation and explain mediation procedure, in accordance with established guidelines
- Obtain agreement and willingness to participate in the mediation process
- Conduct separate interviews with parties in dispute and clarify issues
- Verify and document position of each party to the dispute
- Determine boundaries for allowable options in dispute
- Settle dispute through mediation
- Finalise and review mediation