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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Access information on work roles and career planning
   • Identify information on career prospects in international education industry from appropriate sources
   • Identify range of work roles in international education organisations from appropriate sources
   • Identify a professional career pathway plan
2. Interact effectively with clients
   • Identify and respect cultural and intercultural protocols of industry and organisation
   • Identify and comply with organisational client services policies and guidelines
   • Apply appropriate crosscultural communication skills in interactions with international clients
   • Interact effectively with internal and external clients, coworkers and the public
   • Work effectively in a team
3. Perform work tasks effectively
   • Manage time and prioritise work role tasks efficiently and effectively
   • Follow organisational work procedures and work behaviour guidelines
   • Seek feedback on personal performance in work role from others, including appropriate organisation officer
   • Review own performance and identify any areas for improvement
4. Comply with legislative and regulatory requirements
   • Identify legislative and regulatory compliance requirements and codes relevant to work role
   • Comply with legislative and regulatory requirements relevant to work role
   • Comply with industry codes of practice
   • Check validity of work task processes and outcomes in relation to legislative and regulatory compliance and in accordance with organisational procedures
5. Participate in learning to promote career development
   • Undertake an audit of relevant work skills, knowledge and attributes
   • Determine appropriate ways of bridging gaps in own work skills
   • Identify future skills requirements
   • Identify and participate in professional development learning opportunities