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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
Incoming mail may include: | confidential/personalelectronic (e.g. faxes, emails to central address)externalinternaljournals/magazinesletterspaper-basedurgent other forms of correspondence |
Checking mail may include: | enclosuresmail marked confidential, urgent or personalmail sent express post or registeredmail that has been damagedmail that looks suspicious |
Registering mail may include: | assigning file numberaddresseecondition of mail item (e.g. damaged, no return address)contents e.g. chequedate receivedsendersubject |
Distributing urgent and confidential mail may include: | immediate, hand delivery, express post, registeredseparating and prioritising urgent mail |
Sorting mail may include: | adding a circulation slipseparating by order of importance for each individualseparating internal (organisational) mail and external mailseparating junk mailseparating urgent mail to be distributed firstsorting by departmentssorting by locationsorting by seniority of personnelsorting invoices, cheques and accounts |
Nominated person/location may include: | administrative support persondepartmentindividual addressee |
Damaged, suspicious or missing items may include: | mail exposed to weather (e.g. water damage from rain)mail roughly handled (e.g. broken contents, torn address labels)mail that looks like it has been interfered with (re-sealed mail)mail that looks unusualmail that makes noisesmail that smells strangepilfered mail (contents may be missing, parcels slit open) |
Appropriate action in relation to damaged, missing or suspicious items may include: | immediately calling supervisor or security staff contacting sender to ensure everything sent was receivedfilling out forms for sender's insurance companynegotiating replacement of missing or damaged items with sendernot touching or moving suspicious mail |
Correctly preparing items for despatch may include: | checking enclosureschecking letter and envelope are addressed to same personchecking the address is not obscuredchecking letter has been signedchecking return address is includedchecking address details and layout are correctdetermining most appropriate carrierensuring correct requirements for chosen carrier are being followedpreparing bulk mail outs |
Recording outgoing mail may include: | electronic (specialist software, database, spreadsheet systems)paper-based (mail book, form, file) |
Processing mail for despatch may include: | calculating and paying for postageDX mailregistering mail |
Processing in accordance with organisational requirements may include: | addressee/organisationappropriate carrier (courier, normal mail, express post)date of despatchreceipts attached where appropriatereference numbersendersender's department |
Delivery options may include: | courierexpress mailovernight bag |
Best option may include: | costdelivery locationnature of contents (bulky, fragile, confidential)quantity of delivery itemstime constraints |