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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Access and use knowledge management system
   • Access knowledge management system to assist with specific tasks, in line with system procedures
   • Administer system, in line with procedures
2. Input to knowledge management system
   • Gather, analyse and prepare inputs for contribution to the system, in line with procedures
   • Check inputs for clarity, accuracy, currency and relevance
   • Make inputs to system, in line with procedures
   • Analyse requirements of the system and ensure suggestions for improvements are provided to relevant personnel
3. Review and improve work practices
   • Provide feedback about the clarity, accuracy, currency and relevance of the system's output to relevant personnel
   • Document learning resulting from the use of the system
   • Improve work practices as a result of learning from the use of the system

Required Skills

Required skills

analytical skills to classify and report information literacy skills to read and understand a variety of texts and to write edit and proofread documents to ensure clarity of meaning accuracy and consistency of information problemsolving skills to deal with information which is contradictory ambiguous inconsistent or inadequate technology skills to display information in a format suitable to the target audience

Required knowledge

key provisions of relevant legislation from all forms of government that may affect aspects of business operations such as antidiscrimination ethical principles codes of practice privacy laws occupational health and safety OHS organisational policies and procedures for knowledge management other relevant organisational policies and procedures for example commercial confidentiality customer service information management records management

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the following is essential making contributions to knowledge management system records of outcomes resulting from the use of the system knowledge of organisational policies and procedures for knowledge management
Context of and specific resources for assessment	Assessment must ensure access to an actual workplace or simulated environment access to office equipment and resources examples of information documents found in the workplace access to system within privacy and confidentiality provisions
Method of assessment	A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate review of documentation outlining learning resulting from the use of the system analysis of responses to case studies and scenarios demonstration of techniques
Guidance information for assessment	Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example general administration units other information management units

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Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Knowledge management system may include:	planned and implemented system policies procedures and practices to manage knowledge within the organisation and among relevant stakeholders protocols
Procedures may include:	accessible operating instructions accessible user manuals criteria established for selecting and filtering input to the system related policies and procedures covering: consultation, participation, communication, and written and verbal reporting documentation data collection, storage and retrieval privacy and confidentiality quality staff, professional development, training, and coaching and mentoring work organisation templates for the collection of input to the system
Inputs may be:	electronic paper-based verbal
Relevant personnel may include:	managers, leaders, supervisors and coordinators owners staff, team members and colleagues

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